Registration Specialist

Elevait Solutions; Laguna Hills (CA); On-site; USD 38,000 - 50,000; Full time

Job summary

A healthcare services company located in California is seeking a Registration Representative for an onsite position. The successful candidate will manage patient registration, ensuring compliance with HIPAA regulations and maintaining high accuracy standards. Responsibilities include effective communication, customer service, and a basic understanding of insurance payors. A positive work ethic and a minimum of 1-2 years in healthcare are required, with bilingual skills preferred. This is a 6-month contract position with a shift schedule spanning weekends and weekdays.

Qualifications

• 1-2 years of experience in hospital admitting, physician office, or equivalent healthcare.
• Must communicate effectively and clearly both verbally and in writing.
• General knowledge of insurance payors: PPO, HMO, POS, EPO, Medicare, Medi-Cal, & CalOptima.

Responsibilities

• Ability to communicate effectively in written and verbal form.
• Adheres to department policy of using two patient identifiers.
• Avoids HIPAA violations by choosing correct MRN and registers patients accurately in Epic.
• Ensures all registration forms are complete, signed, and scanned.
• Ability to provide excellent customer service using Simply Better and AIDET principles.
• Collects and posts payments timely and accurately.
• Ability to follow company policies and supports department performance improvement activities.
• Maintains registration accuracy rate of 95% or better.
• Monitors and manages work queues.
• Ability to adhere to MHS time and attendance policy.
• Adheres to department policy of using two patient identifiers ensuring correct information.
• Accurately enters information into the Epic system.
• Interviews, pre-registers, and registers patients in a timely manner.
• Ensures registration forms are complete and indexed in Epic timely.
• Delivers excellent customer service with patients, staff, and visitors.
• Participates in and supports department-specific performance improvement education and training.
• Maintains an accuracy of 95% or better by selecting the correct insurance plan.

Job description

Job Title: Registration Representative (Onsite)

Contract: 6 months

Shift Timing:

Saturday: 6:30 AM – 5:00 PM
Sunday: 6:30 AM – 5:00 PM
Monday: 6:30 AM – 5:00 PM
Tuesday: 9:00 AM – 7:30 PM

Hours: 10 hours/day | 40 hours/week

Skills:

• Ability to communicate effectively in written and verbal form
• Adheres to department policy of using two patient identifiers.
• Avoids HIPAA violations by choosing correct MRN and interviews, registers, and pre-registers patients timely and accurately in Epic.
• Ensures all registration forms are complete, signed, and scanned. Enter notes in Epic as required.
• Ability to provide excellent customer service using Simply Better and AIDET principles.
• Collects and posts payments timely and accurately. Immediately drops payment in safe or cash drawer.
• Ability to follow company policies, supports department performance improvement activities. (Staff meetings, employee engagement survey, education, and training activities)
• Maintains registration accuracy rate of 95% or better.
• Monitors and manages work queues.
• Ability to be at work and be on time. Adheres to MHS time and attendance policy.
• Ability to follow company policies, procedures, and directives. Supports department performance improvement activities. (Meetings, employee engagement survey, education, and training activities)
• Adheres to department policy of using two patient identifiers ensuring correct information appears on all documents, armbands, and labels. Adheres to a verbal verification of armband placement.
• Avoids HIPAA violations by accurately entering information into the Epic system to avoid passing on defects; such as incorrect patient name, PCP, guarantor and insurance information.
• Interviews, pre-registers and registers patients timely and accurately. Appropriate level of expertise in Epic, OnBase, RTE, insurance websites to ensure accurate and efficient registrations.
• Ensures that all registration forms are complete, signed, scanned and indexed in Epic timely. Enters notes in referral or auth/cert and uses billing indicator as needed.
• Delivers excellent customer service using “Simply Better” and AIDET principles with patients, staff, and visitors. Maintains effective working relationships with co-workers and others. Utilizing Simply Better recognition cards or any other communication regarding customer service.
• Participates in and supports department specific performance improvement education, training, staff meetings, and projects. (Employee Engagement survey, service excellence, etc.) Promotes and participates in the employee engagement action plan). Assists with improving the score.
• Maintains an accuracy of 95% or better by selecting the correct insurance plan and IPA code. Monitors and manages assigned work queues to maximize productivity by meeting department standards. Appropriate level of expertise in Epic, Onbase, RTE and insurance websites to ensure accurate and efficient registrations.

Education:

• List the minimum experience, skills, knowledge and abilities required to do the job.
• 1-2 years of experience in hospital admitting, physician office, or equivalent healthcare
• Must communicate effectively and clearly both verbally and in writing
• General knowledge of insurance payors: PPO, HMO, POS, EPO, Medicare, Medi-Cal, & CalOptima
• Bi-lingual (English/Spanish, or English/Vietnamese) preferred
• Positive work ethic
• General computer skills required including electronic medical record and Microsoft Office