Registration Specialist

St. Joseph's/Candler; Savannah (GA); On-site; USD 42,000 - 52,000; Full time

Job summary

St. Joseph's/Candler is seeking a Registration Specialist to accurately register patients by collecting demographic and insurance data. The role includes identifying and collecting co-pays, deductibles, deposits, or setting up payment plans.

Ideal candidates may have a High School Diploma and up to 1 year of medical insurance knowledge. None required for licensure.

Qualifications

• Gather and record patient demographics and insurance data for claims.
• Understand government and health system data requirements for analysis.
• Ability to scan and attach documentation to support claims.

Responsibilities

• Verify patient demographics, insurance and other vital information for claims.
• Create and maintain a welcoming environment for patients, families and staff.
• Answer telephones, voicemail and emails promptly.
• Review and edit registrations in AuditLogix to correct errors.
• Notify patients of wait times and assist with financial options.
• Confirm copays, deductibles or deposits and provide receipts.

Education

High School Diploma

Medical Insurance Knowledge

Job description

• The Registration Specialist is responsible for the accurate and efficient registration of patients by gathering and recording patient demographic and insurance data in the computer system. The job includes identification and collection of a patient's co-pay, deductible, deposit, or setting up payment plans.
• Education
• High School Diploma - Preferred
• Experience
• 1 Year Medical Insurance Knowledge - Preferred
• License & Certification
• None Required
• Core Job Functions
• Verification of patient demographics, insurance and other vital statistical information required to identify and submit insurance claims for services rendered. Collect information required by government and the health system for analysis as necessary. Scan required documentation to support necessary insurance and healthcare claim processing.
• Creates and maintains welcoming environment for patient, families, and staff. Assumes responsibility for patient satisfaction related to instructions, wait times, anticipation of needs, and registration process. Promptly answers telephones, voice mails, and emails.
• Timely and accurately reviews, manages, and completes required edits to patient registration via the AuditLogix system. Correctly challenges inappropriate registration errors flagged in AuditLogix.
• Demonstrates a high priority towards recognizing patients who are waiting. Follows a standard routine to promote efficiency. Keeps patients informed of wait times.
• Confirms co-payment, deductible or deposit amounts from cards/software. Informs the patient, requests payment, process payment and produces receipt. Informs the patient of payment options, financial counseling, and Financial Assistance.