Registration Specialist

St. Joseph’s/Candler Health System; Savannah (GA); On-site; USD 32,000 - 52,000; Full time

Job summary

St. Joseph’s/Candler Health System in Savannah, GA is seeking a Registration Specialist to handle outpatient registrations and ancillary services with accuracy to ensure timely billing.

You will verify patient demographics and insurance, collect co-pays or deposits, and complete consent and benefit forms. The role requires strong customer service skills and attention to detail in a fast-paced clinical setting.

Qualifications

• Broad understanding of medical insurance processes and billing basics.
• Customer service experience in a healthcare setting preferred.
• Basic data collection and verification skills.

Responsibilities

• Performs patient registration following organizational policies.
• Verifies demographics, insurance and information for claims processing.
• Reviews and updates registration information in the system.
• Collects co-pays or deposits and explains payment options.
• Maintains front office and lobby areas in a clean, organized state.

Skills

Medical Insurance Knowledge

Customer Service

Education

High School Diploma General Studies

Tools

AuditLogix

Job description

The Registration Specialist will perform the required steps necessary to complete accurately the registration process for scheduled or unscheduled, outpatient visits, and other specified ancillary services to ensure that an error-free account is billed timely. The Registration Specialist is responsible for the completion of all associated documents, i.e., consent for treatment, assignment of benefits, Medicare questionnaire. The Registration Specialist will also complete other clerical and administrative duties as assigned by the department supervisor. The job includes identification and collection of a patient's co-pay, deductible or deposit.

Education

High School Diploma General Studies - Preferred

Experience

1-2 Years Medical Insurance Knowledge - Preferred

1-2 Years Customer Service Field - Preferred

License & Certification

None Required

Core Job Functions

• Performs patient registration following established organizational policies and procedures.
• Verification of patient demographics, insurance and other vital statistical information required to identify and submit insurance claims for services rendered. Collect information required by government and the health system for analysis as necessary. Scan required documentation to support necessary insurance and healthcare claim processing.
• Demonstrates a high priority towards recognizing patients who are waiting. Follows a standard routine to promote efficiency. Keeps patients informed of wait times.
• Creates and maintains welcoming environment for patient, families, and staff. Assumes responsibility for patient satisfaction related to instructions, wait times, anticipation of needs, and registration process. Promptly answers telephones, voice mails, and emails.
• Timely and accurately reviews, manages, and completes required edits to patient registration via the AuditLogix system. Correctly challenges inappropriate registration errors flagged in AuditLogix.
• Confirms co-payment, deductible or deposit amounts from cards/software. Informs the patient, requests payment, process payment and produces receipt. Informs the patient of payment options, financial counseling, and Financial Assistance.
• Fax, copiers and other office equipment are maintained. Front office and lobby areas are clean, orderly and free of unnecessary clutter. Ensures that an adequate stock of office and medical supplies is ordered and kept in stock.