Registration Specialist

Kids for the Future; Milwaukee, Northern (WI, KY); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Alverno College seeks a Registration Specialist to assist students, faculty, and staff with Registrar services including registration, transcripts, and graduation. You will maintain accurate academic records for undergraduate and graduate students and alumni.

Responsibilities include processing forms, responding to inquiries, recording test scores, and supporting course descriptions and holds management. Strong communication and organizational skills are essential.

Qualifications

• Associate degree or equivalent required.
• At least 3 years of office work with customer service experience preferred.
• Ability to work effectively with students, faculty, and staff.
• Proficient with Microsoft Office and Google suites.
• Strong written communication skills for documentation and emails.
• Excellent organizational skills and ability to multi-task.
• Discretion with confidential information and records.

Responsibilities

• Respond to inquiries about Registrar procedures and policies.
• Review and process forms submitted by email or in person.
• Support students, faculty, and staff with Registrar procedures.
• Record scores from ACT/SAT, AP, CLEP, IB and placement tests.
• Provide Grade Point Equivalents (GPE) on request.
• Process graduation applications and auditing for degree completion.
• Provide course descriptions to students and faculty.
• Update student demographics with approved changes.
• Create and maintain forms, flyers, and calendars.
• Create new student files and verify transcript documents.
• Produce departmental reports for holds verification before registration.
• Update academic records for major/minor changes and catalog years.
• Assist students with holds, permits, and self-service registration.
• Run waitlist processing and liaise with transcript vendor.
• Oversee diploma printing and ordering processes.
• Produce military recruitment reports per Solomon Amendment.
• Coordinate with third-party vendors and maintain supplies.

Skills

Interpersonal skills

Customer service

Detail oriented

Organization

Written communication

Teamwork

Education

Associate degree or equivalent

Tools

Microsoft Office

Google Workspace

Database management

Job description

• Employee Type 12-month Faculty
• Manage Others No

The Registration Specialist provides assistance to students, faculty, and staff for all Registrar services such as registration, transcripts, and graduation. Maintain accurate academicrecords for past and present undergraduate and graduate students and alumni.

• Respond to phone, e-mail, and in-person inquiries regarding Registrar Office procedures, general college policies, and student record verification for past and
  present students. These inquiries must be responded to in accordance with federal regulations and college policies on the release of information, ensuring
  that student information is only rightfully released
• Review and process forms submitted by e-mail and in-person. Ensure that forms have complete information with appropriate signatures and documentation as
  needed. Follow up with students and faculty as necessary. Update student records according to request.
• Provide support to students, faculty, and staff regarding Registrar Office procedures, interpreting and explaining college requirements, policies and
  procedures.
• Record examination score results for ACT and SAT entrance exams, Advanced Placement (AP), College Level Examination Program (CLEP), International
  Baccalaureate (IB), institutional placement testing and institutional prior learning credit. Ensure that appropriate credit and/or placement is awarded.
• Prepare and provide Grade Point Equivalent (GPE) reports to students upon request.
• Process graduation applications, entering necessary codes and information for accurate auditing of degree completion and commencement eligibility.
• Research and provide course descriptions to students and faculty upon request.
• Update student demographic information upon request with appropriate documentation for change of name and address.
• Create and maintain forms for use by students and faculty along with flyers and graphic calendars.
• Create all incoming student files. Process all new student academic record documents received from the Admissions Office. Check files for complete high school and college transcript information, communicate with students to obtain documents, and apply registration holds as appropriate.
• Produce and provide reports to departments for verification of holds prior to registration periods.
• Update student academic records with major/minor changes, including verification and update of catalog year according to college policy, alertingAssistant Registrars to changes impacting a graduation application.
• Provide registration assistance to students, enrolling as necessary, while educating students on how to resolve holds, request permits and utilize self-service. Ensure that appropriate permissions are obtained by the student and documented for their file.
• Run waitlist processing to ensure that students are notified of available seats in a timely manner. Oversee the transcript request and production process by serving
  as liaison to the transcript vendor. Investigate transcript order issues and collaborate with vendor representatives in resolving them.
• Oversee the diploma printing process, serving as liaison to the diploma vendor. Place end-of-term and reprint/replacement diploma orders, resolving customer service inquiries from students and resolving production issues with the vendor.
• Produce and provide military recruitment reports in accordance with the Solomon Amendment.
• Liaise with multiple third-party vendors and place supply orders as needed. Maintain departmental supplies, including but not limited to diploma covers,
  mailing envelopes, transcript log paper, and office supplies. Perform routine office functions such as copying and filing and, on occasion, oversee student workers
  assigned to these tasks.

Requirements

1. Associate degree or equivalent is required.

2. At least three years of professional office work with customer service experience is required. Experience working in a collegiate setting is preferred.

3. Ability to consistently demonstrate excellent interpersonal skills in dealing with persons both internal and external to the College, both in person and on the
telephone. The ability to work effectively as a member of a small staff where teamwork, cooperation and shared responsibilities are the rule.

4. Knowledge of and ability to use computer-based systems such as Microsoft Office and Google, including database management.

5. Strong written communication skills including the ability to read, interpret, edit and finalize documents.

6. Ability to deal with several tasks and problems concurrently. This requires a person who is well organized, detail-oriented, flexible, and able to effectively
prioritize tasks, often under the pressure of important deadlines.

7. Ability to exercise discretion with regard to personal and confidential information.

Summary

Physical Requirements and Work Environment

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position. This role requires the ability to communicate effectively, use instructional technology, and work in classroom, laboratory, and/or online learning environments. Laboratory instructors must be able to safely demonstrate and supervise laboratory activities in accordance with established safety procedures.

Alverno College is nationally recognized for its innovative, ability-based curriculum that emphasizes active learning, continuous feedback, and student development. Learn more about our academic programs athttps://catalog.alverno.edu/ .

Alverno College is an Equal Opportunity Employer committed to creating a diverse and inclusive workplace.