Dispatcher

Kids for the Future; Milwaukee (WI); On-site; USD 40,000 - 52,000; Full time

Job summary

Alverno College is seeking a 12-month staff receptionist and campus safety support role in Milwaukee, WI. The position answers calls, directs visitors, and supports safety communications across departments while maintaining logs and records.

The role requires a high school diploma (associate degree preferred) with strong judgment, professional communication, and the ability to stay calm under pressure in emergencies. Training and insurance benefits are provided.

Qualifications

• Requires a high school diploma or equivalent. Associate’s Degree or higher preferred.
• Experience in public safety or emergency dispatch communications preferred.
• Ability to exercise good and appropriate judgment in incidents involving potential damage to life or property.
• Must communicate effectively and professionally with students, faculty, staff, and the general public.
• Ability to understand and follow written and verbal instructions.
• Requires excellent computer skills and the ability to utilize computer equipment in daily operations.
• Requires the ability to work with and maintain confidential information.
• Requires basic reading and writing skills including the ability to legibly complete documentation and provide comprehensive records and reports.
• Demonstrated ability to remain calm and work well under pressure in emergency situations.

Responsibilities

• Answer emergency and non-emergency calls and greet campus guests.
• Forward calls to the appropriate department or staff and provide basic information.
• Direct visitors to on-campus destinations or contact staff to assist.
• Maintain professional appearance and positive demeanor.
• Support Campus Safety with clerical duties, communications, dispatching, and incident response.
• Compile and maintain daily, weekly, monthly briefing logs and department records.
• Attend trainings and departmental meetings as needed.
• Provide courteous information to employees, residents, and visitors.
• Incorporate Alverno Mission in daily tasks and uphold wellness initiatives.

Skills

Good judgment

Effective communication

Calm under pressure

Interpersonal skills

Education

High school diploma

Associate’s Degree or higher (preferred)

Tools

Computer skills

Job description

• Employee Type 12-month Staff
• Required Degree High school

Primary Function

1. Utilize knowledge of campus departments, personnel, and events/activities in answering emergency and non-emergency incoming telephone and Rave Guardian communications; and receiving campus guests appropriately.
   • Forwarding calls to the appropriate department or staff
   • Providing answers as able for minor calls
   • Directing visitors to on-campus destinations or contacting appropriate personnel to meet the visitor.
2. Present a positive, courteous, and professional appearance to the College community.
3. Establish and maintain effective working relationships with co-workers, Campus Safety personnel, and other departments.
4. Campus Safety support
   • Comply with all Campus Safety policies and procedures.
   • Provide services and support for Campus Safety needs including, but not limited to,
     1. Clerical Duties
     2. Telephone, Rave Guardian, and two-way Radio Communications
     3. Dispatching field personnel according to need and priority of requests for service
     4. Directing Emergency Personnel
     5. Communications in Emergency Situations
     6. Assisting the Incident Response Team in on-campus Incident Communications
     7. Monitor video surveillance system, and card access system
5. Compile information from various sources to develop daily, weekly, monthly, and ongoing briefing logs for use in the daily operation and planning of the department
6. Assist in recording of parking citations, department activity log, crime log, fire log, parking permit records, and other departmental records.
7. Attend training sessions and departmental meetings as needed.
8. Provide courteous and accurate information to employees, residents, and visitors.
9. Assist in maintaining accurate departmental reference materials.
10. Perform receptionist, clerical and special project work as assigned.
11. Incorporate the Alverno Mission into daily tasks, as well as dealing with extraordinary circumstances.
12. Be respectful of the College’s vision of a balanced and healthy lifestyle strategy which includes the Seven Dimensions of Wellness: Career, Emotional, Environmental,
    Intellectual, Physical, Social, and Spiritual.
13. Comply with safety procedures and maintain clean and orderly work areas.
14. Perform other tasks as necessary to support the College mission.

Requirements

Qualifications

1. Requires a high school diploma or equivalent. Associate’s Degree or higher preferred.
2. Experience in public safety or emergency dispatch communications preferred.
3. Requires the ability to exercise good and appropriate judgment in dealing with incidents involving potential damage to life or property.
4. Must be able to communicate effectively and professionally with students, faculty, staff, and the general public.
5. Ability to understand and follow written and verbal instructions.
6. Requires excellent computer skills and the ability to utilize computer equipment in daily operations.
7. Requires the ability to work with and maintain confidential information.
8. Requires basic reading and writing skills including the ability to legibly complete documentation and provide comprehensive records and reports.
9. Demonstrated ability to remain calm and work well under pressure in emergency situations.

Summary

Founded in 1887, Alverno College is a four-year, Catholic liberal arts College for undergraduate women sponsored by the School Sisters of St. Francis. The college also offers a robust array of graduate and degree completion programs for women and men. Student learning and personal and professional development are the central focus of everyone in the Alverno College community. As Wisconsin’s first designated Hispanic-Serving Institution, Alverno enrolls a highly diverse student body of virtually every demographic and experience. It is an institution that has revered tradition and encouraged innovation for more than 130 years.

Alverno College is nationally recognized for its innovative, ability-based curriculum that emphasizes active learning, continuous feedback, and student development. Learn more about our academic programs athttps://catalog.alverno.edu/ .

Physical Requirements and Work Environment:

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position. This role requires the ability to communicate effectively, use instructional technology, and work in classroom, laboratory, and/or online learning environments. Laboratory instructors must be able to safely demonstrate and supervise laboratory activities in accordance with established safety procedures.

Applicant Accommodations

Alverno College is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the recruitment and selection process. Applicants who require an accommodation to complete the application process or participate in an interview should contact the Human Resources Department [e-mail] .

Alverno College is an Equal Opportunity Employer committed to creating a diverse and inclusive workplace.