Registration Services Representative II

Partner's Healthcare; Newton (MA); On-site; USD 27,000 - 39,000; Full time

Job summary

Mass General Brigham's Newton-Wellesley Hospital is seeking an onsite Patient Registration Specialist to efficiently register patients, verify insurance coverage, and ensure compliance with regulatory guidelines.

You will collect and update patient information, review plans, and coordinate benefits, working with junior staff and other departments to resolve day-to-day issues. This role supports a 40 hr/week onsite schedule with evening shifts.

Qualifications

• High School Diploma or Equivalent required.
• 1-2 years experience in patient registration, customer service, or related healthcare administrative role.
• Proficient knowledge of medical terminology, insurance processes, and registration procedures.

Responsibilities

• Obtain and update patient consents, authorizations, and signatures in compliance with regulatory guidelines and organizational policies.
• Ensure accurate and complete documentation of all registration activities.
• Review insurance plans, benefits, and coverage limitations to help patients understand their financial responsibilities.
• Handle complex registration processes, including pre-authorizations, pre-certifications, and coordination of benefits for patients with multiple plans.
• Support junior staff by answering questions, resolving technical challenges, and guiding when to elevate issues.

Skills

Medical terminology

Insurance processes

Registration procedures

Excellent communication

Discretion and confidentiality

Education

High School Diploma or Equivalent

Tools

EHR systems

Registration software

Job description

Site: Newton-Wellesley HospitalMass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary Summary

Responsible for providing exceptional customer service while efficiently and accurately registering patients. This role involves gathering patient information, verifying insurance coverage, and ensuring compliance with regulatory requirements. Assists junior staff by answering questions, supporting the escalation of specific scenarios and resolving day to day issues. Does this position require Patient Care? No

Essential Functions

• Obtain and update patient consents, authorizations, and signatures in compliance with regulatory guidelines and organizational policies.
• Ensure accurate and complete documentation of all registration activities.
• Review insurance plans, benefits, and coverage limitations to help patients understand their financial responsibilities.
• Handle more complex registration processes, including pre-authorizations, pre-certifications, and coordination of benefits for patients with multiple insurance plans.
• Support junior staff by answering questions, resolving technical challenges, and guiding when to elevate issues.
• Assist with the resolution of registration-related issues, such as duplicate medical records or demographic discrepancies, working collaboratively with other departments or supervisors.

Qualifications

Education

High School Diploma or Equivalent required

Licenses and Credentials

ExperienceExperience in patient registration, customer service, or a related healthcare administrative role. 1-2 years required

Knowledge, Skills and Abilities

• Proficient knowledge of medical terminology, insurance processes, and registration procedures.
• Strong understanding of insurance verification, pre-authorizations, and coordination of benefits.
• Experience working with electronic health record (EHR) systems and registration software.
• Excellent communication and interpersonal skills to interact effectively with patients, colleagues, and external stakeholders.
• Detail-oriented with exceptional organizational skills to manage complex registration processes and handle multiple tasks simultaneously.
• Ability to exercise discretion and maintain patient confidentiality in handling sensitive information.

This is a 40 Hr/Week position: Scheduled for Sunday, Monday, Wednesday, Friday and Saturday.

Additional Job Details (if applicable)

Remote Type OnsiteWork Location 2014 Washington StreetScheduled Weekly Hours 40Employee Type RegularWork Shift Evening (United States of America)Pay Range $19.81 - $28.30/HourlyGrade 3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement: 4100 Newton-Wellesley Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency FrameworkAt Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.