Registration Services Representative

Spaulding Hospital - Boston and Cambridge; Cambridge (MA); On-site; USD 50,741,000 - 72,415,000; Full time

Job summary

Spaulding Hospital - Boston and Cambridge is seeking a Registration Clerk to efficiently register patients and verify demographic and insurance information at our Cambridge location. You will collect and input data accurately while maintaining a welcoming environment for patients and families.

The role emphasizes verifying insurance eligibility, handling inquiries, and guiding patients through the registration process with precision and professionalism.

Qualifications

• High School Diploma or equivalent required.
• Experience in patient registration or healthcare administration preferred.
• Knowledge of medical terminology and insurance processes beneficial.

Responsibilities

• Greet patients and provide a warm, welcoming environment during registration.
• Collect and enter patient demographic information accurately into the registration system.
• Verify patient insurance coverage, eligibility, and benefits per established procedures.
• Provide exceptional customer service to patients, families, and visitors.
• Address inquiries and concerns promptly and professionally; explain the registration process.

Skills

Customer service

Data entry

Communication

Education

High School Diploma

Tools

EHR systems

Registration software

Job description

Site: The Spaulding Rehabilitation Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Summary

Responsible for providing excellent customer service and efficiently registering patients in a healthcare facility. Collect accurate demographic and insurance information, verifying eligibility, and ensuring compliance with regulatory requirements.

Does this position require Patient Care? No

Essential Functions

• Greet patients and provide a warm and welcoming environment during the registration process.
• Collect and enter patient demographic information accurately into the registration system, including name, address, contact details, and insurance information.
• Verify patient insurance coverage, eligibility, and benefits by following established procedures and guidelines.
• Provide exceptional customer service to patients, family members, and visitors.
• Respond promptly and courteously to inquiries, provide accurate information, and address concerns or complaints in a professional manner.
• Assist patients in completing registration forms and explain the registration process.

Qualifications

Education

High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree? No

Licenses and Credentials

Experience

Experience in patient registration, customer service, or a related healthcare administrative role. 1-2 years preferred

Knowledge, Skills and Abilities

• Knowledge of medical terminology and insurance processes is beneficial.
• Familiarity with electronic health record (EHR) systems and registration software.
• Excellent communication and interpersonal skills to interact effectively with patients, families, and healthcare professionals.
• Strong attention to detail and accuracy in data entry and documentation.
• Ability to handle confidential and sensitive information with discretion.
• Proficiency in using office software applications, such as word processing, spreadsheets, and email.

Physical Requirements

• Standing Occasionally (3-33%)
• Walking Occasio­nally (3-33%)
• Sitting Constantly (67-100%)
• Lifting Occasio­nally (3-33%) 20lbs - 35lbs
• Carrying Occasio­nally (3-33%) 20lbs - 35lbs
• Pushing Rarely (Less than 2%)
• Pulling Rarely (Less than 2%)
• Climbing Rarely (Less than 2%)
• Balancing Occasio­nally (3-33%)
• Stooping Occasio­nally (3-33%)
• Kneeling Rarely (Less than 2%)
• Crouching Rarely (Less than 2%)
• Crawling Rarely (Less than 2%)
• Reaching Occasio­nally (3-33%)
• Gross Manipulation (Handling) Constantly (67-100%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Remote Type

Onsite

Work Location

1575 Cambridge Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$17.71 - $25.28/Hourly

Grade

2

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement:

1460 Spaulding Hospital-Cambridge, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642. Mass General Brigham

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

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