Registration Representative

SU01 Seattle University; Seattle (WA); Hybrid; USD 44,000 - 58,000; Full time

Benefits offered by this job

Health plans

Dental and vision insurance

Retirement plan

Tuition benefits

Transit benefits

Job summary

Seattle University seeks a Registration Representative to handle registration-related documents and provide frontline Registrar Enrollment Operations support to students, families, alumni, faculty and staff.

Reporting to the Assistant Registrar, you will join a small team of full‑time staff and student employees, working in a cubicle office with mostly screen-time work in a hybrid setting.

Qualifications

• High school diploma plus two or more years of progressively responsible administrative office support experience in higher education or equivalent.
• Ability to exercise professional judgment and policy-based decision making with equity and fairness in mind.
• Experience working independently and in a fast-paced team environment.
• Familiarity with academic/public sector and a passion for equity & justice.
• Demonstrated data entry and analytical skills.
• Strong written and verbal communication with diverse populations.

Responsibilities

• Process registration related requests: review and process petitions and forms, enroll students, process post-deadline adjustments, withdrawals, and roster changes.

Skills

Professional communication

Customer service

Data entry

Team collaboration

Proactive mindset

Education

High school diploma with 2+ years experience

Tools

Registrar software

Office software

Job description

Months Per Year: 12 months per calendar year Work Model: Hybrid Work Eligible

Seattle University will be one of the most innovative and progressive Jesuit and Catholic universities in the world, educating with excellence at the undergraduate, graduate, and professional levels.

We embrace an intersectional framework for defining diversity in its broadest sense, including differences in gender, gender identity, race, ethnicity, generational history, culture, socioeconomic class, religion, sexual orientation, national origin, citizenship status, political perspectives, race, religion, gender identity, national origin, citizenship status, political perspectives, culture, socioeconomic class, religion, sexual orientation, national origin, citizenship status, political perspectives, culture, socioeconomic class, religion, sexual orientation, national origin, citizenship status, political perspectives, culture, socioeconomic class, religion, sexual orientation, national origin, citizenship status, political perspectives, culture, socioeconomic class, religion, sexual orientation, national origin, citizenship status, political perspectives, culture, socioeconomic class, religion, sexual orientation, national origin, citizenship status, political perspectives, culture, socioeconomic class, religion, sexual orientation, national origin, citizenship status, political perspectives, culture, socioeconomic class, religion, sexual orientation, national origin, citizenship status, political perspectives, culture, socioeconomic class, religion, sexual orientation, national origin, citizenship status, political perspectives, culture, socioeconomic class, religion, sexual orientation, national origin, citizenship status, political perspectives, culture, socioeconomic class, religion, sexual orientation, national origin, citizenship status, political perspectives, culture, socioeconomic class, religion, sexual orientation, national origin, citizenship status, political perspectives, culture, socioeconomic class, religion, sexual orientation, national origin, citizenship status, political perspectives, culture, socioeconomic class, religion, sexual orientation, national origin, citizenship status, political perspectives, culture, socioeconomic class, religion, sexual orientation, national origin, citizenship status, political perspectives, culture, socioeconomic class, religion, sexual orientation, national origin, citizenship status, political perspectives, culture, socioeconomic class, religion, sexual orientation, national origin, citizenship status, political perspectives, culture, socioeconomic class, religion, sexual orientation, national origin, citizenship status, political perspectives, culture, socioeconomic class, religion, sexual orientation, national origin, citizenship status, political perspectives.

Seattle University strives to be a welcome, open and safe campus climate for all who learn, live and work at Seattle University.

Seattle University's Core Competencies Effective Team Collaboration: Works harmoniously with others towards a common goal, leveraging individual strengths to achieve shared objectives. Emotionally Intelligent Communication: Engages in a skillful exchange of information, thoughts, and feelings, verbally and non-verbally. Ethics and Integrity: Demonstrates an unwavering commitment to honesty, professionalism, and alignment with our Jesuit mission in all actions and decisions. Flexibility and Innovation: Embraces change, approaching problems with curiosity adaptability, and is committed to making a positive impact. Mindful Inclusion: Fosters mindful inclusion by consciously creating a workplace that celebrates differences, embraces cultural humility, and empowers uniqueness. Outcomes-Driven Orientation: Sets clear objectives, pursues excellence, and delivers measurable outcomes while upholding Jesuit Catholic values.

The Registration Representative engages in two primary functions, managing registration-related document processing and, as a part of a small team, providing front line Office of the Registrar support via face to face, email, and phone support to the Seattle University community including potential students and their families, current students, alumni, SU faculty, staff, administration and community members. The position reports to the Assistant Registrar and is a member of the three person Registrar Enrollment Operations team of full-time staff along with several student employees.

Registration Support (60%)

• Process registration related requests: Using appropriate judgment, review and process student registration related petitions and forms. This work includes enrolling students into individualized study courses, manually processing post-deadline registration adjustments, processing various withdrawal types and processing faculty course roster check registration changes.
• Communicate with students, faculty, and staff to explain and execute university registration policies and procedures.
• Process non-traditional registrations: alumni audits, elder audits, continuing education courses through the College of Education and prepares deposits for the Controller’s Office.
• Manage National Student Clearinghouse transcript requests that require manual processing, to include printing and mailing transcripts when necessary.
• Back-up support to team members.

Service Desk Support (30%)

• Explain and clarify processes, policies and procedures: assist customers in person at our Redhawk Service Center front desk, over the phone, via email in all registrar-related services related to registration, grading, academic record access and requests.
• Activities involve directing students to appropriate forms and providing guidance on how to complete them.
• Advise students how to use the online registration system to manage academic records regarding registration related activities.

Other Duties (10%)

• Special projects.
• Other duties as assigned.

Full time (37.5 hours/week) Duties will typically be performed during university business hours, Monday through Friday 8:00 am- 4:30pm. Occasional departures from this schedule are typically limited to commencement and periodic events requiring staffing. Cubicle office environment with majority screen-time work.

Qualifications

• High school diploma plus two or more years of progressively responsible administrative office support experience in higher education and experience working with a variety of people OR an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.
• Ability to exercise professional judgment, to make informed and reasonable decisions based on experience, reason and policy, while considering issues of equity, fairness and historical precedent.
• Success working both independently and collaboratively in a fast-paced team environment.
• Familiarity with the academic, social and/or public sector, and a passion for equity &justice.
• A demonstrated ability to learn new software platforms.
• Demonstrated data entry and analytical skills.
• Proactive and results-oriented.
• Organized and detail-oriented.
• Solid research and problem-solving skills.
• Excellent customer service attitude and customer focus.
• Strong professional communication skills, both written and verbal with diverse populations.

Compensation at a Glance

$44,000-$58,300

Job postings are open until filled, unless otherwise specified. Seattle University has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, and not based on a candidate’s gender or any other protected status. Your total compensation goes beyond the number on your paycheck. Seattle University provides generous leave, health plans, and retirement contributions that add to your total compensation package.

Benefits at a Glance

• Consistent with its fundamental Jesuit values, Seattle University offers a wide range of benefits designed to care for the whole person.
• Choose from three different medical plans, a dental, and vision insurance programs.
• Protect your income with life, short & long-term disability coverage.
• Plan for your future with up to a 10% employer contribution for retirement benefits, comprised of a 5% nonelective employer contribution and an additional dollar-for-dollar match of your voluntary contributions up to a maximum of 5%.
• You may also take advantage of 100% paid tuition benefits for the employee and dependents.
• A subsidized transportation benefit.
• A wellness program with free access to an onsite fitness facility.
• A wide variety of campus events.
• Enjoy a generous holiday schedule, including a paid Holiday break closure in December, vacation and paid sick leave, and paid community service leave.
• For more information explore the Benefits website at: https://www.seattleu.edu/hr/benefits/

Positions designated as hybrid eligible may offer the opportunity for a hybrid work schedule after successful completion of an introductory period of 3–6 months. In these cases, the role typically begins fully on campus to support onboarding and training, with the potential to transition to a hybrid arrangement thereafter. Positions designated as on-site are not eligible for hybrid work and are expected to remain fully on campus. All flexible work arrangements are subject to periodic review and may be modified or discontinued at any time at the university’s discretion.

With a career at Seattle University, you’re joining a community of passionate people dedicated to empowering the next generation of leaders and thinkers. Founded in 1891, Seattle University is a Jesuit Catholic university located on a beautiful campus of more than 50 acres in the dynamic heart of Seattle. Our diverse and driven population is made up of more than 7,200 students enrolled in undergraduate and graduate programs within six schools and colleges.

Seattle University is an equal opportunity employer.

In support of its pursuit of academic and scholarly excellence, Seattle University is committed to creating a diverse community of students, faculty and staff that is dedicated to the fundamental principles of equal opportunity and treatment in education and employment regardless of age, color, disability, gender identity, national origin, political ideology, race, religion, sex, sexual orientation, or veteran status.

The university encourages applications from, and nominations of, individuals who will further enrich the diversity of our educational community.

Our Mission - Seattle University is dedicated to educating the whole person, to professional formation, and to empowering leaders for a just and humane world.

Our Vision - We will be one of the most innovative and progressive Jesuit and Catholic universities in the world, educating with excellence at the undergraduate, graduate and professional levels.

Our Values Care – We put the good of students first. Academic Excellence – We value excellence in learning with great teachers who are active scholars. Diversity – We celebrate educational excellence achieved through diversity. Faith – We treasure our Jesuit Catholic ethos and the enrichment from many faiths of our university community. Justice – We foster a concern for justice and the competence to promote it. Leadership – We seek to develop responsible leaders committed to the common good.