Registration Representative

Seattle-University; Seattle (WA); Hybrid; USD 44,000 - 58,000; Full time

Benefits offered by this job

Health insurance

Dental and vision insurance

Tuition benefits

Retirement contributions

Wellness program

Paid holidays and leave

Job summary

Seattle University seeks a Registration Representative to manage registration-related processing and provide front-line Office of the Registrar support to students, alumni, faculty, and staff. You will handle petitions, roster adjustments, and transcript requests while guiding users on policies and procedures.

The role combines in-person desk support with remote assistance, requiring strong communication, data entry accuracy, and teamwork in a busy registrar environment.

Qualifications

• High school diploma plus 2+ years of admin office support in higher education.
• Ability to exercise professional judgment while considering equity and policy.
• Excellent customer service attitude and communication with diverse populations.

Responsibilities

• Process registration petitions and forms, including enrollment changes and withdrawals.
• Manage non-traditional registrations and National Student Clearinghouse transcripts/front desk support.
• Explain processes and guide customers on registration policies and procedures.
• Advise students on using the online registration system to manage academic records.
• Contribute to special projects and provide back-up support as needed.

Skills

Customer service

Data entry

Analytical skills

Communication skills

Detail oriented

Education

High school diploma

Job description

Months Per Year:12 months per calendar yearWork Model:Hybrid Work EligibleSeattle University will be one of the most innovative and progressive Jesuit and Catholic universities in the world, educating with excellence at the undergraduate, graduate, and professional levels. We embrace an intersectional framework for defining diversity in its broadest sense, including differences in gender, gender identity, race, ethnicity, generational history, culture, socioeconomic class, religion, sexual orientation, national origin, citizenship status, political perspectives, geographic origin and physical ability. Seattle University strives to be a welcome, open and safe campus climate for all who learn, live and work at Seattle University.Seattle University's Core CompetenciesEffective Team Collaboration: Works harmoniously with others towards a common goal, leveraging individual strengths to achieve shared objectives.Emotionally Intelligent Communication: Engages in a skillful exchange of information, thoughts, and feelings, verbally and non-verbally.Ethics and Integrity: Demonstrates an unwavering commitment to honesty, professionalism, and alignment with our Jesuit mission in all actions and decisions.Flexibility and Innovation: Embraces change, approaching problems with curiosity adaptability, and is committed to making a positive impact.Mindful Inclusion: Fosters mindful inclusion by consciously creating a workplace that celebrates differences, embraces cultural humility, and empowers uniqueness.Outcomes-Driven Orientation: Sets clear objectives, pursues excellence, and delivers measurable outcomes while upholding Jesuit Catholic values.Job Description SummaryPosition Description:The Registration Representative engages in two primary functions, managing registration-relateddocument processing and, as a part of a small team, providing front line Office of the Registrarsupport via face to face, email, and phone support to the Seattle University community includingpotential students and their families, current students, alumni, SU faculty, staff, administration andcommunity members. The position reports to the Assistant Registrar and is a member of the threeperson Registrar Enrollment Operations team of full-time staff along with several studentemployees.Registration Support (60%)Process registration related requests: Using appropriate judgment, review and process student registration related petitions and forms. This work includes enrolling students into individualized study courses, manually processing post-deadline registration adjustments, processing various withdrawal types and processing faculty course roster check registration changes.Communicate with students, faculty, and staff to explain and execute university registration policies and procedures.Process non-traditional registrations: alumni audits, elder audits, continuing education courses through the College of Education and prepares deposits for the Controller’s Office.Manage National Student Clearinghouse transcript requests that require manual processing, to include printing and mailing transcripts when necessary.Back-up support to team members.Service Desk Support (30%)Explain and clarify processes, policies and procedures: assist customers in person at our Redhawk Service Center front desk, over the phone, via email in all registrar-related services related to registration, grading, academic record access and requests. Activities involve directing students to appropriate forms and providing guidance on how to complete them.Advise students how to use the online registration system to manage academic records regarding registration related activities.Other Duties (10%)Special projects.Other duties as assigned.Work structureFull time (37.5 hours/week)Duties will typically be performed during university business hours, Monday through Friday 8:00 am- 4:30pm. Occasional departures from this schedule are typically limited to commencement and periodic events requiring staffing.Cubicle office environment with majority screen-time work.QualificationsHigh school diploma plus two or more years of progressively responsible administrative office support experience in higher education and experience working with a variety of people OR an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.Ability to exercise professional judgment, to make informed and reasonable decisions based on experience, reason and policy, while considering issues of equity, fairness and historical precedent.Success working both independently and collaboratively in a fast-paced team environment.Familiarity with the academic, social and/or public sector, and a passion for equity &justice.A demonstrated ability to learn new software platforms.Demonstrated data entry and analytical skills.Proactive and results-oriented.Organized and detail-oriented.Solid research and problem-solving skills.Excellent customer service attitude and customer focus.Strong professional communication skills, both written and verbal with diverse populations.Compensation at a Glance$44,000-$58,300Application InstructionsPlease attach a cover letter with your resume when applying. Job postings are open until filled, unless otherwise specified.Seattle University has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, and not based on a candidate’s gender or any other protected status.Your total compensation goes beyond the number on your paycheck. Seattle University provides generous leave, health plans, and retirement contributions that add to your total compensation package.Benefits at a GlanceConsistent with its fundamental Jesuit values, Seattle University offers a wide range of benefits designed to care for the whole person. Choose from three different medical plans, a dental, and vision insurance programs. Protect your income with life, short & long-term disability coverage. Plan for your future with up to a 10% employer contribution for retirement benefits, comprised of a 5% nonelective employer contribution and an additional dollar-for-dollar match of your voluntary contributions up to a maximum of 5%. You may also take advantage of 100% paid tuition benefits for the employee and dependents, a subsidized transportation benefit, a wellness program with free access to an onsite fitness facility, and a wide variety of campus events. Enjoy a generous holiday schedule, including a paid Holiday break closure in December, vacation and paid sick leave, and paid community service leave. For more information explore the Benefits website at: https://www.seattleu.edu/hr/benefits/Positions designated as hybrid eligible may offer the opportunity for a hybrid work schedule after successful completion of an introductory period of 3–6 months. In these cases, the role typically begins fully on campus to support onboarding and training, with the potential to transition to a hybrid arrangement thereafter.Positions designated as on-site are not eligible for hybrid work and are expected to remain fully on campus.All flexible work arrangements are subject to periodic review and may be modified or discontinued at any time at the university’s discretion.