Student Services Coordinator

Seattle University; Seattle, Northern (WA, KY); Hybrid; USD 44,000 - 47,000; Full time

Benefits offered by this job

Health insurance

Tuition remission

Retirement plan

Holiday schedule

Job summary

Seattle University is seeking a Student Services Coordinator to support School of Law Student Services operations. You will be the first point of contact for students and prospective students, handling inquiries and directing them to the right people.

The role involves data entry, calendar management, and coordination with work-study students, with a Monday–Friday on-site schedule in Seattle. The department emphasizes confidentiality and excellent customer service in a Jesuit university setting.

Qualifications

• High school diploma or GED plus 2+ years of office support experience.
• Commitment to a student-centered service environment and Seattle University's mission, vision, and values.
• Proficiency with the Microsoft Office suite is required.
• Ability to analyze and interpret data.
• Excellent communication skills, with a positive student-centered attitude.
• Ability to multitask, meet deadlines in a busy office environment.

Responsibilities

• Welcome and assist students and visitors in person, by phone, and by email.
• Evaluate inquiries or refer to appropriate staff for resolution.
• Refer individuals to other departments or arrange counselor appointments.
• Input data and documents into Colleague; manage calendars and mail.
• Coordinate with work-study students and other departments as needed.
• Assist with financial aid processing and LRAP files.
• Direct student workers in processing time sheets and FERPA compliance.
• Assist with transcript requests, enrollment verifications, and office communications.

Skills

Reception & Front Desk

Data Entry

Customer Service

Administrative Support

Microsoft Office

Communication Skills

Time Management

Confidentiality

Education

High school diploma or GED

Associate or bachelor's degree

Tools

Colleague

Microsoft Office

Job description

Months Per Year: 12 Work Model: Onsite Seattle University will be one of the most innovative and progressive Jesuit and Catholic universities in the world, educating with excellence at the undergraduate, graduate, and professional levels.

We embrace an intersectional framework for defining diversity in its broadest sense, including differences in gender, gender identity, race, ethnicity, generational history, culture, socioeconomic class, religion, sexual orientation, national origin, citizenship status, political perspectives, geographic origin and physical ability. Seattle University strives to be a welcome, open and safe campus climate for all who learn, live and work at Seattle University.

Core Competencies

• Effective Team Collaboration: Works harmoniously with others towards a common goal, leveraging individual strengths to achieve shared objectives.
• Emotionally Intelligent Communication: Engages in a skillful exchange of information, thoughts, and feelings, verbally and non-verbally.
• Ethics and Integrity: Demonstrates an unwavering commitment to honesty, professionalism, and alignment with our Jesuit mission in all actions and decisions.
• Flexibility and Innovation: Embraces change, approaching problems with curiosity adaptability, and is committed to making a positive impact.
• Mindful Inclusion: Fosters mindful inclusion by consciously creating a workplace that celebrates differences, embraces cultural humility, and empowers uniqueness.
• Outcomes-Driven Orientation: Sets clear objectives, pursues excellence, and delivers measurable outcomes while upholding Jesuit Catholic values.

Position Description

The Student Services Coordinator supports and assists in the operation of the School of Law Student Services departments. This position is the first point of contact for students and prospective students in person, by telephone, and through email, responding to informational inquiries. The Coordinator evaluates and responds directly to inquiries or refers them to the appropriate person for resolution. This position reports to the Director of Student Financial Services.

Reception and Coordination

• Serve as the initial contact for welcoming, assisting, and corresponding with prospective students, current students, colleagues, and community members in person, by telephone, or by email regarding informational inquiries, student services information, and other general questions.
• Evaluate and respond directly to inquiries or refer them to the appropriate person for resolution.
• Refer individuals to other departments or arrange appointments with a counselor when further information or resolution is needed.

Data Entry and Office Management

• Input data and documents into the institutional information system (Colleague software).
• Maintain appointment schedules and calendars.
• Process mail and documents.
• Work with work-study students at the front desk and coordinate daily work tasks.
• Work with colleagues in other departments as necessary.
• Work flexible hours as needed, including days when the office is open later in the evening while classes are in session.

Student Financial Services

• Assist students in completing the financial aid process and troubleshoot issues.
• Prepare and provide counselors with applications and files for financial aid evaluation.
• Prepare Loan Repayment Assistance Program (LRAP) files and contact applicants regarding missing or additional required documents.

Work-Study Coordination

• Direct student workers in processing student work-study time sheets and required documents for Federal, State, and Institutional programs; communicate with students, employers, and payroll regarding questions or issues with a program or an individual student worker.
• Conduct individual tutorials, as needed, for institutional and federal work-study web time-hours entry; advise on timelines and Seattle University student employment policies.
• Direct employers to FERPA regulations and web-time tutorials, and troubleshoot web-time issues.

Loan History Information for Graduating Classes

• Complete loan history information for students in each graduating class.
• Compile loan information to calculate average loan debt for federal requirements and law-related reporting.
• Send loan exit information to students who are graduating or no longer attending the institution.

Business Office

• Accept student payments and release refund checks to students.
• Administer student processes for lockers, refrigerator keys, and print accounts.
• Manage email accounts and communications.

Registrar

• Assist with exam administration.
• Process transcript requests.
• Respond to requests for verification of enrollment or graduation.

Other duties as assigned.

This role will be in the office Monday through Friday.

Minimum Qualifications

• High school diploma or equivalent (GED) plus two or more years of progressively responsible office support experience, or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.
• Commitment to a student-centered service environment and Seattle University's mission, vision, and values.
• Document processing and spreadsheet experience; proficiency with the Microsoft Office suite is required.
• Ability to analyze and interpret data.
• Exceptional attention to detail, accuracy, and organizational skills, with the ability to manage time and tasks according to schedule requirements.
• Ability to comprehend and interpret University policies and procedures.
• Excellent communication skills, with equal comfort greeting and connecting with students with a positive student-centered attitude in person, by telephone, or by email.
• Ability to work as a team player, multitask, meet deadlines in a busy work environment, and demonstrate strong problem-solving skills.
• Ability to maintain student confidentiality in an educational environment.

Preferred Qualifications

• Associate or bachelor's degree.
• Experience working in an education, legal, or recruiting setting.

Compensation at a Glance

$44,000 - $47,000

Benefits at a Glance

• Choose from three different medical plans, a dental, and vision insurance programs.
• Protect your income with life, short & long-term disability coverage.
• Plan for your future with up to a 10% employer contribution for retirement benefits, comprised of a 5% nonelective employer contribution and an additional dollar-for-dollar match of your voluntary contributions up to a maximum of 5%.
• You may also take advantage of 100% paid tuition benefits for the employee and dependents, a subsidized transportation benefit, a wellness program with free access to an onsite fitness facility, and a wide variety of campus events.
• Enjoy a generous holiday schedule, including a paid Holiday break closure in December, vacation and paid sick leave, and paid community service leave.
• For more information explore the Benefits website at: https://www.seattleu.edu/hr/benefits/.

Positions designated as hybrid eligible may offer the opportunity for a hybrid work schedule after successful completion of an introductory period of 3-6 months. In these cases, the role typically begins fully on campus to support onboarding and training, with the potential to transition to a hybrid arrangement thereafter.

Positions designated as on-site are not eligible for hybrid work and are expected to remain fully on campus.

All flexible work arrangements are subject to periodic review and may be modified or discontinued at any time at the university’s discretion.

With a career at Seattle University, you're joining a community of passionate people dedicated to empowering the next generation of leaders and thinkers.

Founded in 1891, Seattle University is a Jesuit Catholic university located on a beautiful campus of more than 50 acres in the dynamic heart of Seattle.

Seattle University is an equal opportunity employer.

In support of its pursuit of academic and scholarly excellence, Seattle University is committed to creating a diverse community of students, faculty and staff that is dedicated to the fundamental principles of equal opportunity and treatment in education and employment regardless of age, color, disability, gender identity, national origin, political ideology, race, religion, sex, sexual orientation, or veteran status.

The university encourages applications from, and nominations of, individuals who will further enrich the diversity of our educational community.

Our Mission - Seattle University is dedicated to educating the whole person, to professional formation, and to empowering leaders for a just and humane world.

Our Vision - We will be one of the most innovative and progressive Jesuit and Catholic universities in the world, educating with excellence at the undergraduate, graduate and professional levels.

Our Values Care - We put the good of students first. Academic Excellence - We value excellence in learning with great teachers who are active scholars. Diversity - We celebrate educational excellence achieved through diversity. Faith - We treasure our Jesuit Catholic ethos and the enrichment from many faiths of our university community. Justice - We foster a concern for justice and the competence to promote it. Leadership - We seek to develop responsible leaders committed to the common good.