Registrar Emergency Center

spectrumhealth; Royal Oak (MI); Sur place; USD 22 000 - 30 000; Plein temps

Résumé du poste

Spectrum Health is seeking an Acute Care Hospital Registrar 1 to support the Emergency Center at the Royal Oak hospital. The role involves registering patients, collecting demographics and insurance data, and performing initial financial screening for self-pay and out-of-network patients.

You will work under the Patient Access Registration Front Line Manager and rotate weekends. The position requires accurate data collection, effective communication with patients and families, and adherence to

Qualifications

• Experience with patient registration and insurance data collection via EPIC.
• Ability to collect co-pays/deductibles and perform initial financial screening.

Responsabilités

• Greet customers promptly and provide a warm reception; direct patients to the appropriate setting.
• Register patients for each visit type and admit type via EPIC; collect and document demographic and financial data.
• Verify insurance information and obtain referrals; communicate prerequisites for authorization/referral requirements.
• Provide patient wayfinding and maintain compliant, professional service.
• Transcribe physician orders and ensure documentation accuracy; assist with scheduling as needed.

Connaissances

Customer service

Registration

Communication

Outils

EPIC EMR

Kiosks

Description du poste

Position details: full-time 5 days per week, day shift 7:30 a.m. to 4 p.m., will rotate working every other weekend. Position will support the Emergency Center at the Royal Oak hospital. Mandatory orientation the first week 8 a.m. to 4:30 p.m.

Job Summary

Under the direction of the Patient Access Registration Front Line Manager, the Acute Care Hospital Registrar 1 is accountable to ensure a smooth timely registration/admission process by obtaining accurate individual demographic, clinical and insurance data; collecting co-pay/deductible, residual and prior balances, perform initial financial screening on all self-pay & out of network patients and then referring them to the Financial Advisors as necessary while providing optimal customer satisfaction; reception; and provides patient way finding as required.

Essential Functions

• Greet customers promptly with a warm and friendly reception. Direct patients to appropriate setting, explaining and apologizing for any delays. Maintain professionalism and diplomacy at all times, following specific standards as defined in the department professionalism policy. Register patients for each visit type and admit type and area of service via EPIC (Electronic Medical Record- EMR). Collects and documents all required demographic and financial information. Appropriately activates converts and discharges visits on EPIC.
• Accurately and efficiently performs registration and financial functions to include: Thorough interviewing techniques, registers patients in appropriate status, following registration guidelines while ensuring the accurate and timely documentation of demographic and financial data; obtains the appropriate forms and scans into the medical record as per department protocol.
• Scrutinize patient insurance(s), identifies the correct insurance plan, selects appropriately from the EPIC and documents correct insurance order. Applies recurring visit processing according to protocol. May facilitate use of electronic registration tools where available (Kiosks, etc.).
• Verify patient information with third party payers. Collect insurance referrals and documents on EPIC. Communicate with patients and physician/office regarding authorization/referral requirements. Obtain financial responsibility forms or completed electronic forms with patients as necessary.
• Review/obtain/witness hospital consent forms, and Notice of Privacy Practices with patient/family. Screen outpatient visits for medical necessity. Provide cost estimates. Collects and documents Advance Directive information, educating and providing information as necessary. Collects and documents Medicare Questionnaire, issue Medicare Inpatient Letter & Medicare Off-site Notifications as required by Government mandates. Scan appropriate documents. Manage all responsibilities within Compliance guidelines as outlined in the Hospital and Department Compliance Plans and in accordance with Meaningful Use requirements.
• Financial Advocacy: Screen all patients self-pay & out of network patients using the EPIC tools. Provide information for follow up and referral to the Financial Advisor as appropriate. Initiate payment plans and obtain payment, Informs and explains to patients/families all applicable government and private funding programs and other cash payment plans or discounts. Incorporates POS (point of service) collection processes into their daily functions.
• May issue receipts and complete cash balance sheets in specified areas where appropriate. Utilize audits and controls to manage cash accurately and safely.
• Transcribe written physician orders, communicating with physician/office staff as necessary to clarify. Determine & document ICD-10 codes. Performs medical necessity check and issue ABN as appropriate for Medicare primary outpatients. Note: excluding lab-only outpatients effective September.
• Affix wristbands to patients, prepare patient charts. Manage/prepare miscellaneous reports, schedules and paperwork. Maintain inventory of supplies.
• May facilitate scheduling in identified areas for ancillary testing.
• Mark duplicates Medical Records for merge: identify potential duplicate records to determine that the past and current records are truly the same. Utilize all system resources and contact patient if necessary.
• May act as a preceptor to a newer staff member.
• Maintains or exceed the department specific individual productivity standards, collection targets, quality audit scores for accuracy productivity, collection and standards for registrations/insurance verifications.
• Provide excellent service to our clinical and "downstream" departments and physicians as users of our registration services. Contribute to process improvement activities to support an efficient patient and process flow.
• Clerical duties including i.e., typing, filing, mailing, calling patients to form groups or to obtain case history, copying, faxing, receiving payments and funding applications.
• Maintains or exceeds the Corewell Health Customer Service