Registration Representative

Westchester Medical Center; City of Kingston (NY); On-site; USD 35,000 - 48,000; Full time

Job summary

Westchester Medical Center in Kingston, NY, seeks a motivated patient registration clerk to ensure accurate and efficient hospital admissions processing. You will verify patient identities, collect demographic and financial information, and expedite registrations while maintaining patient safety and data integrity.

The role requires knowledge of insurance processes, consent forms, and compliance materials. You will coordinate with clinicians and staff to keep records up to date and deliver

Qualifications

• Customer service and clerical experience in healthcare preferred.
• High School Diploma or equivalent required.
• Medical Terminology preferred; typing speed of at least 30 WPM; Windows 95 typing proficiency.

Responsibilities

• Identify patients accurately and verify identity to ensure proper record creation.
• Gather demographic and financial information to register patients in the HIS.
• Maintain room/bed/location control and admissions notifications with appropriate staff.
• Ensure consent forms are signed and properly maintained in records.
• Explain copay/deductible responsibilities and provide required compliance documents to patients.
• Communicate with patients and colleagues to ensure smooth registrations and high service levels.

Skills

Customer Service

Data Entry

Clerical Experience

Education

High School Diploma or Equivalent

Tools

Typing 30 WPM

Medical Terminology

Job description

To perform the work necessary to process an accurate and efficient hospital patient registration and secure the necessary supporting documentation. RESPONSIBILITIES

• Prioritizes the accurate identification of all patients, committing to using precise approaches in order to verify patient identity and assure the proper matching and/or creation of the patient record. Communicates duplications or deviations from standards to appropriate parties and timely manner.
• Gathers and records complete demographic and financial information to accurately register or pre-register all patients into the hospital information system. Demonstrates knowledge of complete patient processing workflow and expedites transactions to assure patient safety.
• Maintains room/bed/location control, admissions notifications and authorization numbers (as appropriate) in cooperation with designated staff. Ensures necessary consent forms are signed and properly maintained in the record.
• Maintains current knowledge of insurance regulations, payor billing sequences, proper documentation of prescription orders and the assignment of physicians to all visits. Applies the use of all available resources to properly verify insurance. Assures thorough documentation is applied on all visits.
• Effectively communicates with the patient regarding copay/deductible responsibilities (as appropriate) as well as furnish the patient with all required consent forms in a concise and informational manner. Assures the patient receives all required compliance documents including, but not limited to: Patient Bill of Rights, Privacy Practices, Advanced Directives, NYS Your Rights, Patient Portal, Surprise Bill Disclosure and the Observation Notice, among others.
• Recognizes and analyzes customer needs and expectations, accommodating patients and families in ways that facilitate efficient registrations with high levels of customer service.
• Promotes positive relationships within and among other departments, patients, clinicians, physicians, and support staff to enhance services to our patients. Communicates effectively within the department and between shifts in an effort to keep staff properly informed.
• Promotes/portrays a high level of professionalism, both technically and personally. Possesses strong work ethic and exhibits optimism. Adheres to the departmental dress code policy and maintains a professional appearance and positive attitude.
• Promotes/portrays a high level of professionalism, both technically and personally. Possesses strong work ethic and exhibits optimism. Adheres to the departmental dress code policy and maintains a professional appearance and positive attitude.

QUALIFICATIONS/REQUIREMENTS EXPERIENCE

• Customer Service, Computer/Data Entry, prior Clerical Experience (health care desired) preferred

EDUCATION

• High School Diploma or Equivalent

OTHER

• Medical Terminology preferred, minimum typing skills of 30 WPM, Windows 95 Typing proficiency.