Registration Representative

Westchester Medical Center Health Network; Kingston (OK); On-site; USD 27,000 - 37,000; Full time

Job summary

Westchester Medical Center Health Network seeks a patient registration associate to accurately identify patients and pre-register them into the hospital information system. Responsibilities include gathering demographics, documenting insurance details, obtaining required consent forms, maintaining records, and coordinating with care teams to ensure smooth patient flow.

A High School Diploma or GED, basic medical terminology, and a minimum 30 WPM typing speed are required; healthcare experience

Qualifications

• Customer service, data entry and clerical experience required or preferred.
• High School Diploma or GED required.
• Medical terminology knowledge preferred.
• Minimum typing speed of 30 WPM; Windows 95 Typing proficiency.

Responsibilities

• Prioritizes accurate identification of all patients and verifies patient identity and proper matching/creation of records.
• Gathers and records demographic and financial information to register or pre-register patients into the hospital information system.
• Maintains room/bed/location control, admissions notifications and authorization numbers with designated staff; ensures consent forms are signed and filed.
• Maintains knowledge of insurance regulations, payor billing sequences, documentation of prescription orders and physician assignments; verifies insurance and documents thoroughly.
• Explains copay/deductible responsibilities and provides required consent and compliance documents to patients.
• Recognizes and analyzes customer needs and expectations, accommodating patients and families for efficient registrations with high service levels.
• Promotes professionalism and coordination with other departments, staff and clinicians to enhance patient services; maintains proper communication across shifts.
• Adheres to dress code and maintains a professional appearance and attitude.

Skills

Customer Service

Data Entry

Clerical Experience

Education

High School Diploma or GED

Tools

Hospital Information System

Job description

To perform the work necessary to process an accurate and efficient hospital patient registration and secure the necessary supporting documentation.

Responsibilities

• Prioritizes the accurate identification of all patients, committing to using precise approaches in order to verify patient identity and assure the proper matching and/or creation of the patient record. Communicates duplications or deviations from standards to appropriate parties and timely manner.
• Gathers and records complete demographic and financial information to accurately register or pre-register all patients into the hospital information system. Demonstrates knowledge of complete patient processing workflow and expedites transactions to assure patient safety.
• Maintains room/bed/location control, admissions notifications and authorization numbers (as appropriate) in cooperation with designated staff. Ensures necessary consent forms are signed and properly maintained in the record.
• Maintains current knowledge of insurance regulations, payor billing sequences, proper documentation of prescription orders and the assignment of physicians to all visits. Applies the use of all available resources to properly verify insurance. Assures thorough documentation is applied on all visits.
• Effectively communicates with the patient regarding copay/deductible responsibilities (as appropriate) as well as furnish the patient with all required consent forms in a concise and informational manner. Assures the patient receives all required compliance documents including, but not limited to: Patient Bill of Rights, Privacy Practices, Advanced Directives, NYS Your Rights, Patient Portal, Surprise Bill Disclosure and the Observation Notice, among others.
• Recognizes and analyzes customer needs and expectations, accommodating patients and families in ways that facilitate efficient registrations with high levels of customer service.
• Promotes positive relationships within and among other departments, patients, clinicians, physicians, and support staff to enhance services to our patients. Communicates effectively within the department and between shifts in an effort to keep staff properly informed.
• Promotes/portrays a high level of professionalism, both technically and personally. Possesses strong work ethic and exhibits optimism. Adheres to the departmental dress code policy and maintains a professional appearance and positive attitude.
• Promotes/portrays a high level of professionalism, both technically and personally. Possesses strong work ethic and exhibits optimism. Adheres to the departmental dress code policy and maintains a professional appearance and positive attitude.

Qualifications/Requirements

EXPERIENCE

• Customer Service, Computer/Data Entry, prior Clerical Experience (health care desired) preferred

EDUCATION

• High School Diploma or Equivalent

Other

• Medical Terminology preferred, minimum typing skills of 30 WPM, Windows 95 Typing proficiency.