Registration & Records Specialist for Student Services

Southern Adventist University; Collegedale (TN); On-site; USD 26,000 - 35,000; Full time

Job summary

Southern Adventist University is seeking a Registration Specialist in the Records and Advisement office to manage student registration processes and serve as a key point of contact. This full-time, hourly position supports registration processing, front-desk and phone inquiries, and FERPA/data privacy compliance, emphasizing accuracy, confidentiality, and teamwork.

Qualifications include an Associate's degree or 5+ years' experience; strong customer service and communication skills; experience

Qualifications

• Associate's degree (or 5+ years equivalent experience) and student information system experience preferred; strong customer service and communication skills; ability to work collaboratively in a fast-paced environment.

Responsibilities

• Registration management – Processing adds, drops, and withdrawals in the student information system; resolving registration issues; and determining student eligibility for registration clearance, under the supervision of the Director of Records.
• Communication – Responding to registration questions from faculty, staff, and students, and handling front-desk and phone traffic.
• Special populations – Building class sections for internships, practicums, and co-ops.
• Student worker oversight – Serving as the main point of contact for student workers, including scheduling, training, and task assignment.
• Records/graduation support – Verifying graduate addresses and mailing diplomas.
• Technology & compliance – Maintaining proficiency in the student information system, recommending process improvements, and ensuring FERPA/data-privacy compliance.
• Maintains strict confidentiality of student records in accordance with FERPA and university data-privacy policy.
• Performs other duties as assigned by the Director of Records and Advisement.

Education

Associate's degree (or 5+ years equivalent experience)

Job description

Southern Adventist University is seeking a Registration Specialist in the Records and Advisement office to manage student registration processes and serve as a key point of contact. This full-time, hourly position supports registration processing, front-desk and phone inquiries, and FERPA/data privacy compliance, emphasizing accuracy, confidentiality, and teamwork.

Qualifications include an Associate's degree or 5+ years' experience; strong customer service and communication skills; experience