Registration & Records Coordinator — Admin Ops & Student Workers

School of the Art Institute of Chicago; Chicago (IL); On-site; USD 42,000 - 54,000; Full time

Job summary

School of the Art Institute of Chicago in Chicago seeks a Registration and Records Office staff member to serve as the primary contact for internal offices, assisting with diplomas, transcripts, and data workflows.

Under the supervision of the Registrar and Associate Directors, you will support day-to-day operations, calendar and database maintenance, and coordination with diverse university partners. This role emphasizes client service and accurate record-keeping.

Qualifications

• High school diploma or GED required; Associate’s or Bachelor’s degree, or an equivalent combination of education and related experience, preferred.
• 3+ years of administrative or office operations experience, including experience training, directing, or coordinating the work of others (such as student workers, interns, or volunteers).
• Proficiency with standard office productivity tools (spreadsheets, word processing, email, and shared document management).
• Familiarity with relational databases, student information systems, or CRM platforms (e.g., PeopleSoft, Coursedog, Slate, or similar systems) preferred.
• Demonstrated customer service skills with the ability to engage collaboratively and respectfully with a diverse community of students, faculty, and staff.
• Strong written and interpersonal communication skills across in-person and digital platforms.

Responsibilities

• Facilitates communications and develops operational solutions for effective work with on-campus partners such as Continuing Studies, Student Affairs /Advising, Admissions, Student Financial Services, and Academic Operations.
• Directs students, staff, and partner offices to appropriate Registrar services and solutions as needed
• Makes use of available office technology to improve services and operations in the Registration and Records Office.
• Manages daily operational services for the department including but not limited to answering phone calls, responding to emails, and mailings.
• Manages the hiring, training, and supervision of student office assistants (OAs).
• Manages student office assistants (OA) hiring and training
• Daily maintenance of departmental calendars and databases
• Tracks and maintains office supply inventory
• Other duties as needed for effective operation of the office

Skills

Administrative coordination

Customer service

Office software

Database familiarity

Communication

Education

High school diploma or GED

Associate or Bachelor’s degree preferred

Tools

PeopleSoft

Coursedog

Slate

Job description

School of the Art Institute of Chicago in Chicago seeks a Registration and Records Office staff member to serve as the primary contact for internal offices, assisting with diplomas, transcripts, and data workflows.

Under the supervision of the Registrar and Associate Directors, you will support day-to-day operations, calendar and database maintenance, and coordination with diverse university partners. This role emphasizes client service and accurate record-keeping.