Patient Registration Clerk

PRO~PT Physical Therapy; Visalia (CA); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental and Vision

Group life insurance 15k AD&D

Short-Term Disability

Critical Illness

Hospital Indemnity

Voluntary Life Insurance

401(k) with employer matching

Paid vacation (10 days)

Job summary

PRO~PT Physical Therapy is seeking a Registration Clerk to greet patients, schedule initial evaluations, and manage a smooth front-desk workflow. You will handle phone calls, verify insurance, explain co-pays, and ensure accurate data entry in the EHR system with strict HIPAA adherence.

The role requires attention to detail, multitasking, and a courteous, patient-centered approach. Strong communication skills in English (Spanish a plus) and experience with scheduling software are valued.

Qualifications

• 2 years of experience in a healthcare registration role.
• Proficient with EHR systems and medical terminology.
• Experience with appointment scheduling software.
• Strong data entry and HIPAA privacy awareness.

Responsibilities

• Greet patients and schedule initial evaluations.
• Verify insurance and obtain authorizations.
• Explain co-pays and billing policies.
• Maintain HIPAA-compliant patient charts.
• Answer phones and coordinate with clinic staff.
• Manage follow-ups and inquiries in dashboard.
• Assist in training staff and restocking supplies.

Skills

Bilingual English/Spanish

EHR familiarity

Medical terminology

Under pressure

Scheduling software

Organizational skills

Customer service

Data entry accuracy

HIPAA compliance

Education

High School Diploma or Equivalency

Tools

EHR software

Google Workspace

Microsoft Office

Job description

• Health Care - 100% health insurance premium covered by PRO~PT for Employee
• Dental and Vision
• Employer paid group life insurance, $15,000 AD&D policy
• Additional benefits: Short-Term Disability, Critical Illness, Hospital Indemnity, and Voluntary Life Insurance
• Retirement - 401(k) with employer matching

Position Title: Registration Clerk

Benefits:

• Health Care - 100% health insurance premium covered by PRO~PT for Employee
• Dental and Vision
• Employer paid group life insurance, $15,000 AD&D policy
• Additional benefits: Short-Term Disability, Critical Illness, Hospital Indemnity, and Voluntary Life Insurance
• Retirement - 401(k) with employer matching
• Vacation - (10 days) paid vacation, (5 days) designated sick time, 7 paid holidays.

Schedule:

Monday - Friday 8:00 AM - 5:00 PM business hours.

General Summary

The Registration Clerk position is responsible for patient care to include greeting of customers, scheduling initial evaluations, answering and/or transferring phone calls, maintaining efficient patient scheduling flow, efficiently and accurately utilizing the software that the Registration Clerk is responsible for, and to ensure that all statistical data is tracked and kept up to date. Enthusiastic work ethic, attention to detail, strong multitasking and time management skills, and a friendly and compassionate demeanor are essential.

Key Responsibilities

• Collecting and updating patient demographics and personal information in EHR systems.
• Confirming insurance coverage, eligibility, and obtaining necessary authorizations.
• Explaining co-pays, deductibles, and payments, and billing policies to patients.
• Ensuring patient charts are complete, managing consents, and adhering strictly to HIPAA and privacy regulations.
• Answering phones, scheduling appointments, and coordinating with clinic staff.
• Resolution of any registration related issues or discrepancies.
• Manage follow-ups and any pending or outstanding inquiries within Dashboard.
• All other duties as assigned (i.e. assisting in training dept. staff, ordering supplies, etc.)

Essential Skills

• Bilingual English/Spanish preferred but not necessary.
• Familiarity with electronic health record (EHR) systems.
• Knowledge of medical terminology and health insurance plans.
• Ability to work under pressure in a fast-paced environment.
• Experience with appointment scheduling software.
• Strong organizational skills with the ability to multitask and prioritize effectively.
• Excellent customer service and interpersonal skills.
• Attention to detail and accuracy in data entry and record-keeping.
• Ability to handle sensitive and confidential information with discretion.

Education And Experience

• High School Diploma or Equivalency
• 2 years of experience as a Registration Clerk or in a similar role within the healthcare industry.
• Basic computer skills in Google Workspaces and Microsoft products

Working Environment:

The job may require sitting or standing for extended periods of time and occasional lifting or moving of lightweight equipment.