Registration| Full-Time

North Canyon Network of Care; Buhl (ID); On-site; USD 32,000 - 42,000; Full time

Job summary

North Canyon Network of Care is seeking a patient access receptionist responsible for registration, insurance verification, and coordinating with hospital departments and physician offices. You will greet patients, operate the switchboard, and guide visitors with accuracy and professionalism.

The role emphasizes excellent communication, EHR experience, and a strong customer service mindset to ensure efficient patient flow and accurate information collection.

Qualifications

• Excellent communication skills across oral and written channels.
• Bilingual English/Spanish preferred for patient interactions.
• Experience with electronic health records and general computer tasks.
• High School diploma; clerical experience preferred.
• Strong public relations and customer service background.
• Ability to maintain accuracy while handling interruptions.
• Professional presentation and courteous demeanor in all interactions.
• Ability to use sound judgment in potentially stressful situations.
• Commitment to service excellence and organizational values.

Responsibilities

• Register patients and verify insurance in designated areas.
• Assist reception and routing to appropriate departments and staff.
• Operate switchboard and greet patients in a courteous, helpful manner.
• Screen patients for registration updates and new visits.
• Assist patients with forms and provide service information.
• Serve as a liaison between patients, hospital departments and physicians.
• Prioritize and multi-task to keep operations smooth and accurate.

Skills

Excellent communication

Bilingual English/Spanish

Multitasking ability

Public relations/customer service

Attention to interruptions

Education

High School diploma

Tools

Electronic Health Records (EHR)

Computer skills

Job description

Description

Responsible for registration, insurance verification, and other patient access functions as assigned in designated registration area(s). Duties include but are not limited to: provide reception duties and assure customers are routed courteously and efficiently communicate effectively with all hospital departments and physician offices to facilitate required patient’s information. Carefully screen patients for new address, new patient visit or update registration and informs patient of adequate information that must be presented at the time of the patient’s visit. Operate switchboard in a courteous and professional manner. Assist patients with filling out forms and provide information regarding the services provided. Patient services are the key priority and require receptionist to serve as a point of contact with other internal and external departments. The receptionist should be able to effectively multi-task and prioritize work.

Requirements

• Excellent communication skills to include oral comprehension, oral expression, written comprehension, and written expression


• Computer & Electronic Health Record experience


• High School graduate; 2 years of clerical experience preferred


• Outstanding public relations/customer service experience


• High level of personal presentation


• Ability to maintain accuracy with interruptions


• Ability to use sound judgement and cope with potentially stressful situations


• Ability and willingness to exhibit behaviors consistent with standards for performance improvement and organizational values (e.g., efficiency & financial responsibility, safety, partnership & service, teamwork, compassion, integrity, and trust & respect).


• Ability and willingness to exhibit behaviors consistent with principles for service excellence.


• Medical Terminology preferred


• Bilingual English/Spanish preferred