Registration Coordinator 1, Imaging Services

The Ohio State University Wexner Medical Center; Columbus (OH); On-site; USD 32,000 - 46,000; Full time

Job summary

The Ohio State University Wexner Medical Center is seeking a Registration Coordinator to assist physicians and patients by providing accurate information about radiology services, gathering demographics, and ensuring data integrity for clinical and billing needs.

This role emphasizes exceptional customer service, coordination with technologists and radiology leadership, and effective use of scheduling and phone software to create a seamless patient experience.

Qualifications

• Knowledge of medical terminology and IHIS is required.
• Experience in a medical setting and strong organizational skills.
• Excellent communication and customer service abilities.
• One year experience in office practices or equivalent preferred.

Responsibilities

• Provide accurate information about radiology services to physicians and patients.
• Gather patient demographics, scheduling details, and clinical histories for IHIS input.
• Coordinate requests and support physicians, technologists and staff in one phone call.
• Maintain data quality and ensure a seamless, respectful patient experience.

Skills

Medical terminology

IHIS knowledge

Microsoft Office

Customer service

Scheduling software

Phone etiquette

Tools

IHIS

Microsoft Office

Scheduling software

Job description

Current Employees and Students: Please log in to Workday to use the internal job search and application process.

Scope of Position

The Ohio State University Wexner Medical Center is committed to improving access and service to customers. The Registration Coordinator functions as an integral member of the health care team to reflect a culture of cooperation, enthusiasm, and mutual respect. This position ensures access to OSUWMC physicians and services and coordinates and supports the functions of integrated radiology services as well as ensures proper data collection/support for an accurate bill.

Position Summary

Responsible for providing consumers (physicians and patients) with accurate, up-to-date information regarding services and radiology procedures, as well as maintaining patient demographics and history to ensure accuracy of the information to support clinical and financial needs. Primarily provides support to physicians, patients and physician support staff by coordinating requests and satisfying their needs in one phone call. Solves routine customer problems. Communicates regularly, with technologists and radiology leadership to ensure customer and department staff needs are met. Displays the highest level of customer service, attentiveness and consideration possible in all cases. Uses phone software, scheduling software applications, and telecommunication technology and customer service skills to facilitate customer interactions such that the customer experiences the Medical Center and its entities as an accessible, coordinated and seamless entity. The Registration Coordinator serves as point of contact for patients, clinicians, technologists and nursing needing assistance with WET READS, Consultations, second opinion reads and protocols from the radiologists within the department. The Registration Coordinator is responsible for gathering pertinent patient information, orders, clinical histories, scheduling, and data input for IHIS. The expectation of the Registration Coordinator is to follow the customer service guidelines provided by the Medical Center and University, caring for each person individually, with the utmost respect and compassion.

Minimum Qualifications

For Hire: Must meet CSS requirements. Knowledge of medical terminology; considerable experience in a medical setting; knowledge of IHIS, and Microsoft Office, good organizational and communication skills highly desired. One year experience (1200 hours training) using keyboard and/or word processing equipment to generate a variety of materials ranging from basic to complex desired; One year experience (1200 hours training) in office practices and procedures desired; One year experience (1200 hours course work) in customer service or equivalent combination of education and experience desired. Must have own transportation.

On going: Meets mandatory education and health surveillance requirements. Demonstrates competence in clerical, interpersonal, and cognitive skills required to perform essential job functions. Maintenance of annual compliance learning modules.

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

The university is an equal opportunity employer, including veterans and disability.