Registration Coordinator

Rancho Health; Temecula (CA); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading health organization is seeking a Registration Coordinator to ensure a smooth check-in/out experience for patients. The role involves welcoming patients, managing appointments, processing payments, and verifying insurance. Ideal candidates will have a high school diploma, effective communication skills, and preferably be bilingual in Spanish. This full-time position is entry-level and requires basic office skills and proficiency in EMR systems.

Qualifications

• High school diploma required; medical front office training preferred.
• Bilingual in Spanish is preferred.

Responsibilities

• Welcome patients and visitors; manage phone lines.
• Process payments and verify insurances.
• Assist with check-out and maintain reception area.

Skills

Bilingual in Spanish

Effective communication

Organizational abilities

Problem-solving

Education

High school diploma or equivalent

Completion of a medical front office program

Tools

EMR systems

Job description

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Job Summary

The Registration Coordinator is responsible for guiding patients through a scheduled process that includes greeting, insurance verification, paperwork completion, and addressing patient questions. The role aims to ensure a pleasant check-in/out experience. Additional duties may be assigned based on organizational needs.

Essential Job Duties

• Warmly welcome patients and visitors upon entrance.
• Answer and direct multiple phone lines; check voicemails regularly.
• Process payments accurately via credit card or cash; balance cash drawer daily.
• Schedule, reschedule, and confirm appointments.
• Verify insurances using multiple websites.
• Assist with check-out processes, including follow-up appointments and paperwork distribution.
• Manage assigned tasks efficiently.
• Collaborate with team members to complete tasks.
• Verify and update patient demographics and paperwork before appointments.
• Keep patients on schedule and communicate delays to the back-office.
• Assist distressed or ill patients as needed.
• Troubleshoot patient requests and problems.
• Maintain a neat reception and waiting area.
• Communicate effectively with patients, providers, staff, and administration.
• Perform other duties as assigned.

Minimum Education and Experience

• High school diploma or equivalent (GED).
• Completion of a medical front office program or related on-the-job training emphasizing customer service.

Knowledge and Skills

• Bilingual in Spanish preferred.
• Effective communication skills in person and over the phone.
• Tact, initiative, and good judgment.
• Basic office skills: typing, call transfer, faxing, etc.
• Organizational and problem-solving abilities.
• Proficiency in computer use and EMR systems.
• Ability to accept supervision and feedback.

Travel required: 10% within the Temecula, CA area from Hemet, CA to Fallbrook, CA. Training will occur over two weeks across multiple sites.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job functions: Strategy/Planning, Information Technology
• Industries: Hospitals and Health Care