Registration Coordinator

Temecula Valley OB/GYN; Murrieta (CA); On-site; USD 35,000 - 45,000; Full time

Job summary

A forward-thinking healthcare provider is seeking a dedicated Registration Coordinator to join their team in Murrieta, CA. This role is pivotal in ensuring a smooth patient experience from check-in to check-out, requiring strong communication skills and a commitment to customer service. The ideal candidate will manage appointments, handle patient inquiries, and process payments while maintaining confidentiality and professionalism. If you thrive in a dynamic environment and are passionate about patient care, this opportunity is perfect for you.

Qualifications

• High School Diploma or equivalent is required.
• Knowledge of medical terminology is desired.

Responsibilities

• Greet patients at check-in and manage appointments.
• Process payments and balance cash drawer daily.
• Answer multi-line phones and verify insurance.

Skills

Verbal Communication

Written Communication

Customer Service

Problem Solving

Bilingual in Spanish

Education

High School Diploma or equivalent (GED)

Medical Front Office Program

Job description

Rancho Health MSO: Temecula Valley OBGYN is looking for outstanding, experienced, patient-focused Registration Coordinators in Murrieta, CA. The Front Office, Registration Staff is responsible for a variety of activities in the office, including filing, answering the phone, organizing documents, basic bookkeeping, scheduling and following up on appointments in a professional and timely manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Performs the following duties, but not limited to:

• Greeting patients at the time of check in at the front desk

• Answer and direct multiple phone lines in a timely manner, including checking voicemails throughout the day

• Process patient payments and balance cash drawer on a daily basis

• Schedule, reschedule and confirm patient appointments

• Work within multiple websites to verify insurances for patient appointments

• Assist with patients checking out after appointment with provider, scheduled follow-up appointments, hand out any paperwork that the patient any need such as labs, orders, etc.

• Manage assigned task lists

• Work as a team with other co-workers to complete tasks

• Any other duties or responsibilities the front office staff may be assigned

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: High School Diploma or equivalent (GED). Knowledge of medical terminology desired. Successful completion of a medical front office program or on the job training with an emphasis on customer service. Bilingual in Spanish preferred.

Knowledge / Technical Skills: Duties require professional verbal and written communication skills; Understanding of principles and practices of the organization, planning, records management and general administration. Dependability, adaptability and confidentiality are necessary attributes. Ability to work with clinical staff and handle direction from more than one provider. Basic money handling knowledge. Commitment to the concepts of preventative health care and team approach to health care delivery

Customer Service Skills: Politeness, confidence, tact, patience and diplomacy while dealing with complex and confidential situations. Excellent communication skill. Problem solving skills. Ability to maintain a professional and courteous relationship with all members. Ability to learn about patients and their problems. Integrity and honesty to handle payments and cash drawer. Professional communication skills. Be willing to work in a dynamic team-based setting where daily job duties may fluctuate depending on need.