Registration Clerk/Switchboard

Down East Community Hospital; Calais (ME); On-site; USD 20,664,000 - 27,552,000; Full time

Benefits offered by this job

Health insurance

Teladoc telemedicine access

Employer paid life insurance

403(b) retirement plan

Generous time off

Dental insurance

Vision insurance

Disability insurance

Job summary

Down East Community Hospital is seeking a registration clerk to manage front desk activities, switchboard, and patient registration with a focus on courteous service and accuracy. You will educate patients on topics including privacy notices and consent processes while supporting hospital operations.

The role requires strong communication, organization, and the ability to work under pressure in a busy health system setting, with attention to regulatory and billing guidelines.

Qualifications

• Must have strong communication and organizational skills.
• Experience with computer systems and accurate typing is expected.
• Knowledge of medical terminology helpful for patient interactions.
• Familiarity with various health insurance plans and benefits.
• Able to operate in a fast-paced office and manage interruptions.

Responsibilities

• Process patients for all hospital services at the front desk, switchboard, and registration."
• Provide courteous, professional assistance and patient education on topics like Free Care, Advanced Directives, Patient Rights, and Privacy Notices."

Skills

Communication

Typing

Medical terminology

Health insurance plans

Office operations

Independence

Teamwork

Education

High School Diploma or GED

Tools

Computer systems

Job description

Responsibilities

The functionality of this position is to effectively and efficiently process all patients for all services in the hospital by maintaining front desk reception, switchboard, and registration in a courteous, professional manner. Patient education will be performed by the registration clerk in many areas including but not limited to: Free Care, Advanced Directives, Patient Consent, Patient Rights, Notice of Privacy Practice, and the Advanced Beneficiary Notice.

Qualifications

• High School Diploma or GED with on the job training
• Experience with various computer systems and typing
• Knowledgeable in medical terminology
• Knowledgeable in various health insurance plans
• Knowledgeable in daily operations of a business office and general office machines
• Ability to work independently as well as in a team setting, and performing under pressure and with periods of interruption
• Excellent communication and organizational skills

Benefits

• Competitive health insurance plan including:
  • Bi-weekly premiums begin at $35.00 for single and $110.00 for family coverage
  • 25% discount on DECH and CCH medical services
  • Employer paid HRA fund toward deductibles
  • Teladoc- 24/7/365 telemedicine access to MD with no co-payment
• Employer paid life insurance
• 403b retirement plan
• Generous time off plan
• Additional benefits available:
  • Dental insurance
  • Vision insurance
  • Disability insurance- short and long-term
  • Life Insurance

Equal Employment Opportunity

CCH and DECH are dedicated to providing equal employment opportunity.