Registration Clerk l / ll

Holland America-Princess (Holland America Dawson City Inn); Kotzebue (AK); On-site; USD 42,000 - 52,000; Full time

Job summary

Maniilaq Association in Kotzebue, Alaska, is seeking Registration Clerk I/II to interview patients, collect personal and insurance information, and verify coverage in Cerner Millennium. The roles include on-call ER registration and interaction with insurers for pre-authorization.

Positions are full-time with non-exempt status and opportunities to support administrative teams across villages, requiring strong customer service, accuracy, and basic typing skills in a healthcare setting.

Qualifications

• Registration Clerk I: High School Diploma or equivalent, strong customer service, typing 25 wpm, and ability to work with minimal supervision.
• Registration Clerk II: RPMS experience with Word/Excel, and minimum two years’ experience in tribal healthcare; similar duties as Clerk I.

Responsibilities

• Registration Clerk I: Register patients in Cerner Millennium, verify insurance benefits, collect and route billing inquiries, and provide on-call ER registration support.
• Registration Clerk II: All Clerk I duties plus daily cash reconciliation and support to Revenue Cycle; coordinates with Alternate Resource Specialists and Hospital Finance.

Skills

Customer service

Team player

Telephone etiquette

Typing 25 wpm

Prioritize daily duties

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Maniilaq Association isa P.L. 93-638 Native/Indian Preference/EEO Employer

Registration Clerk l / ll

Job Code: 2026:OTZ-182

Location: Kotzebue, Alaska

Program: Patient Financial Services

FT/PT Status: Full Time

Range: 12+10

Salary Cap: Range 12/Step 19

Housing Priority: None

Status: Non-Exempt

Co vered: No

POSITION SUMMARY

Registration Clerk I: Interviews patients or their representative to get personal and insurance information. Verifies insurance information with appropriate insurers. Enters and updates this information into the computer. Contacts insurers by phone for pre-authorization when required. Provides on call coverage for ER registration as scheduled. Reports directly to the Patient Financial Services Director.

Registration Clerk II: Interviews patients or their representative to get personal and insurance information. Verifies insurance information and obtains pre-authorization and/or pre-certification as needed. Enters and updates this verified information into the computer. Assigns chart numbers from Medical Records listing and prepares charts. Provides Medicaid information to new parents and assists with obtaining Medicaid number. Provides on call coverage for ER registration as scheduled. Reports directly to the Patient Financial Services Director.

PRINCIPAL DUTIES AND RESPONSIBILITIES

Registration Clerk I: Accomplishes the efficient and orderly registration of patients in the Electronic Medical Record, Cerner Millennium by ensuring that accurate patient information is collected and verifies insurance benefits and eligibility. Updates existing Cerner patient file. Directs patients to the appropriate areas of service. Accepts patient payments and routes any billing inquiries to the appropriate Revenue Cycle personnel. Refers any patients who present with no third party coverage to the Alternate Resource Specialists. Travels occasionally for enrollment fairs to the eleven villages. Provides registration support to the Administrative Assistants in the eleven villages as requested. This position, along with the Registration Clerk II, reports to the Patient Financial Services Director and is trained and mentored by the Lead Registration Clerks. This job description will be reviewed with the employee semi-annually to ensure that real-life duties and responsibilities align with this original edition.

Registration Clerk II: Accomplishes the efficient and orderly registration of patients in the Electronic Medical Record, Cerner Millennium by ensuring that accurate patient information is collected and verifies insurance benefits and eligibility. Updates existing Cerner patient file. Directs patients to the appropriate areas of service. Accepts patient payments and routes any billing inquiries to the appropriate Revenue Cycle personnel. Refers any patients who present with no third party coverage to the Alternate Resource Specialists. Travels occasionally for enrollment fairs to the eleven villages. Provides registration support to the Administrative Assistants in the eleven villages as requested. Performs daily cash reconciliation of any payments collected and submits to the Finance Department. This position, along with the Registration Clerk I, reports to the Patient Financial Services Director and is trained and mentored by the Lead Registration Clerks. This job description will be reviewed with the employee semi-annually to ensure that real-life duties and responsibilities align with this original edition.

Job Qualifications:

MINIMUM REQUIREMENTS Registration Clerk I: High School Diploma or equivalent. Must have good customer service skills and be a team player. A healthcare background is preferred, but not required. Must display good telephone etiquette in order to deal appropriately with the public and insurance companies. Must be able to type at least 25 words per minute on a computer. Must be able to sort alphabetically and numerically. Must have the ability to prioritize and carry out daily duties in a timely and accurate manner with minimal supervision. Must be willing to be a team player.

Registration Clerk II: High School Diploma or equivalent. RPMS experience with basic Microsoft Word and Excel are required. Minimum two years’ experience in tribal healthcare. Must demonstrate mastery the Registration Technician I responsibilities. Must have good customer service skills. Must display good telephone etiquette in order to deal appropriately with the public and insurance companies. Must be able to type at least 25 words per minute on a computer. Must have the ability to prioritize and carry out daily duties in a timely and accurate manner with minimal supervision. Must be willing to be a team player.

Other Job Information (if applicable): DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be considered an exhaustive list of all responsibilities, duties and skills required of personnel in this job, and the employer reserves the right to revise or change this description. This description does not constitute a written or implied contract of employment. To perform this job successfully, an individual must be able to satisfactorily perform each of the above essential duties and meet physical demands. Reasonable accommodations may be made to enable individuals with disabilities to meet those conditions.