Patient Financial Services Director

Holland America-Princess (Holland America Dawson City Inn); Kotzebue (AK); On-site; USD 120,000 - 155,000; Full time

Job summary

Maniilaq Association in Kotzebue, Alaska, seeks a Patient Financial Services Director to lead PFS operations, including Patient Registration, Alternate Resources, and third-party billing contracts, with a focus on meeting revenue targets and ensuring regulatory compliance.

The role requires a bachelor’s degree in Finance or equivalent healthcare administration/revenue cycle experience, plus knowledge of Medicaid/Medicare and billing rules.

Qualifications

• The capabilities normally equated with completion of a bachelor's degree in Finance or equivalent work experience in health care administration/ Revenue Cycle.
• Knowledge and experience with Medicaid, Medicare and private insurances.
• Knowledge and experience with billing and accounts receivable.
• Familiarity with DX, CPT, HCPC, and state coding rules/ regulations.
• Excellent communication skills required.
• Excellent computer skills, electronic health record experience.
• Minimum two years supervisory and training experience preferred.

Responsibilities

• Plans, manages and supervises Patient Financial Services (PFS) staff including Patient Registration, Alternate Resources and the third-party billing outsourced contracts.
• Works collaboratively with Revenue Cycle Team members to determine annual third-party revenue targets and prepare reports for the Board of Directors.
• Ensures PFS compliance with all internal, state and/or federal codes, rules, regulations and standards.
• Reviews patient eligibility databases for Medicaid, Medicare, insurance companies and other resources.
• Communicates with patients, health care providers and co-workers; coordinates with third party payers and vendors as needed.
• Supervises and provides training for PFS staff; maintains the Charge Master when necessary.

Skills

Communication skills

Supervisory experience

Training experience

Education

Bachelor's degree in Finance or equivalent health care administration/Revenue Cycle

Tools

Electronic health records (EHR)

Job description

Maniilaq Association isa P.L. 93-638 Native/Indian Preference/EEO Employer

Patient Financial Services Director

Job Code:

2026:OTZ-101

Location:

Kotzebue, Alaska

Program:

Patient Financial Services

FT/PT Status:

Full Time

Job Responsibilities:

Maniilaq Association

12/25

Title: Patient Financial Services Director Range: 19

Program: Patient Financial Services Status: Exempt

Housing Priority: 4 Covered: Yes

POSITION SUMMARY

Plans, manages and supervises Patient Financial Services (PFS) staff including Patient Registration, Alternate Resources and the third-party billing outsourced contracts. Works collaboratively with fellow Revenue Cycle Team members (CFO, Director of Health Information, and relevant department heads) including but not limited to determining annual third-party revenue targets, attaining identified targets, and preparing revenue cycle progress reports for the Board of Directors. Ensures that the goals and objectives of PFS are consistent with Maniilaq Association policies and any applicable Federal and/or State regulations. This position reports to the Revenue Cycle Director or designee.

PRINCIPAL DUTIES AND RESPONSIBILITIES

Participates in development and implementation of PFS program goals and objectives.

Establishes, audits and evaluates outsourced billing, posting and collection operations for all patient accounts for Hospital, Dental, Pharmacy, and Long-Term Care services.

Supports all aspects of revenue cycle functions from registration to patient collections.

Maintains a current and comprehensive understanding of insurance, Medicare, Medicaid, federal and state laws, rules, and regulations in regards to the billing and collection for services.

Assures PFS compliance with all internal, state and/or federal codes, rules, regulations and standards regarding the billing and collections for services provided by Maniilaq Health Services providers. Assures PFS compliance with OIG Medicare issues.

Regularly reviews patient eligibility database Medicaid, Medicare, insurance companies and other alternate health resources.

Communicates appropriately to patients, health care providers, and co-workers. Effectively communicates with other Maniilaq programs, third party payers, contractors and software vendors in order to ensure a functional program, as well as addresses audit requests or reviews requested by state, government or internal parties

Assures completion of necessary applications and obtains approvals for POS, Medicare Discount Drug Card Program and other programs, which generate reimbursements.

Assists patients with billing and accounts problems not resolvable through the initial channels.

Compiles, maintains and submits PFS reports and data within required deadlines. Responsible for generating, compiling and submitting program end of month reports last business day each month, and other necessary reports within deadline timeframes.

Maintains knowledge of all patients' rights and confidentiality requirements regarding patient information and adheres strictly to all regulations pertaining to such.

Supervises and provides training for Patient Registration, Alternate Resources and other PFS employees.

Updates and maintains Charge Master when necessary

Other duties as assigned.

Job Qualifications:

MINIMUM REQUIREMENTS

The capabilities normally equated with completion of a bachelor's degree in Finance or equivalent work experience in health care administration/ Revenue Cycle. Knowledge and experience with Medicaid, Medicare and private insurances. Knowledge and experience with billing and accounts receivable. Familiarity with DX, CPT, HCPC, and state coding rules/ regulations. Excellent communication skills required. Excellent computer skills, electronic health record experience. Minimum two years supervisory and training experience preferred.

Other Job Information (if applicable):

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of people in this job, and the employer reserves the right to revise or change this description. This description does not constitute a written or implied contract of employment. To perform this job successfully, an individual must be able to satisfactorily perform each of the above essential duties and meet physical demands. Reasonable accommodations may be made to enable individuals with disabilities to meet those conditions.