Relief Registration Clerk I / II

Holland America-Princess (Holland America Dawson City Inn); Kotzebue (AK); On-site; USD 35,000 - 52,000; Full time

Job summary

Maniilaq Association seeks Relief Registration Clerk I/II in Kotzebue, Alaska, for the Patient Financial Services program. The role covers interviewing patients, verifying insurance, entering data in Cerner Millennium, and coordinating pre-authorization with insurers.

On-call ER registration coverage is included. Two levels (I and II) exist; responsibilities expand to cash handling, chart preparation, and outreach to villages as needed.

Qualifications

• High School Diploma or equivalent; good customer service; ability to type at least 25 words per minute.
• RPMS experience; basic Word/Excel; two years’ tribal healthcare experience; strong customer service.

Responsibilities

• Register patients in Cerner Millennium accurately; verify insurance benefits and eligibility.
• Accept payments and route billing inquiries; provide Medicaid information and pre-authorization as needed.

Skills

Customer service

Team player

Telephone etiquette

Typing 25 wpm

Prioritization

Education

High School Diploma

Tools

RPMS

Microsoft Word

Microsoft Excel

Job description

Maniilaq Association isa P.L. 93-638 Native/Indian Preference/EEO Employer

Job Details

Relief Registration Clerk I / II

Job Code: 2026:OTZ-045

Location: Kotzebue, Alaska

Program: Patient Financial Services

FT/PT Status: Relief

Range: 12+10

Program: Patient Financial Services

Salary Cap: Range 12/Step 19

Housing Priority: None

Status: Non-Exempt

Covered: No

Position Summary

Registration Clerk I: Interviews patients or their representative to get personal and insurance information. Verifies insurance information with appropriate insurers. Enters and updates this information into the computer. Contacts insurers by phone to pre-authorization when required. Provides on call coverage for ER registration as scheduled. Reports directly to the Patient Financial Services Director.

Registration Clerk II: Interviews patients or their representative to get personal and insurance information. Verifies insurance information and obtains pre-authorization and/or pre-certification as needed. Enters and updates this verified information into the computer. Assigns chart numbers from Medical Records listing and prepares charts. Provides Medicaid information to new parents and assists with obtaining Medicaid number. Provides on call coverage for ER registration as scheduled. Reports directly to the Patient Financial Services Director.

Principal Duties and Responsibilities

Registration Clerk I

• Accomplishes the efficient and orderly registration of patients in the Electronic Medical Record, Cerner Millennium by ensuring that accurate patient information is collected and verifies insurance benefits and eligibility. Updates existing Cerner patient profile.
• ects patients to the appropriate areas of services.
• Accepts patient payments and routes any billing inquiries to the appropriate Revenue Cycle personnel.
• Refers any patients who present with no third-party coverage to the Alternate Resource Specialists.
• Travels occasionally for enrollment fairs to the eleven villages.
• Provides registration support to the Administration Assistants in the eleven villages and requested.
• This position, along with the Registration Clerk II, reports to the Patient Financial Services Director and is trained and mentored by the Lead Registration Clerk.
• This job description will be reviewed with the employee semi-annually to ensure that real-life duties and responsibilities align with this original edition.

Registration Clerk II

• All duties of Registration Clerk I.
• Performs daily cash reconciliation of any payments collected and submits to the Finance Department.

Job Qualifications

Registration Clerk I

• High School Diploma or equivalent. Must have good customer service skills and be a team player. A healthcare background is preferred, but not required. Must display good telephone etiquette in order to deal appropriately with the public and insurance companies. Must be able to type at least 25 words per minute on a computer. Must be able to sort alphabetically and numerically. Must have the ability to prioritize and carry out daily duties in a timely and accurate manner with minimal supervision. Must be willing to be a team player.

Registration Clerk II

• High School Diploma or equivalent. RPMS experience with basic Microsoft Word and Excel are required. Minimum two years’ experience in tribal healthcare. Must demonstrate mastery the Registration Technician I responsibilities. Must have good customer service skills. Must display good telephone etiquette in order to deal appropriately with the public and insurance companies. Must be able to type at least 25 words per minute on a computer. Must have the ability to prioritize and carry out daily duties in a timely and accurate manner with minimal supervision. Must be willing to be a team player.

Other Job Information (if applicable)

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.

They are not intended to be considered an exhaustive list of all responsibilities, duties and skills required of personnel in this job, and the employer reserves the right to revise or change this description.

This description does not constitute a written or implied contract of employment.

To perform this job successfully, an individual must be able to satisfactorily perform each of the above essential duties and meet physical demands.

Reasonable accommodations may be made to enable individuals with disabilities to meet those conditions.