Registration Clerk

Park DuValle Community Health Centers; Louisville (KY); On-site; USD 22,000 - 28,000; Full time

Job summary

Park DuValle Community Health Center is seeking a Registration Clerk to serve as the first point of contact for patients. The role ensures accurate patient registration, insurance verification, scheduling, payment collection, and record management in a healthcare setting.

The ideal candidate will be professional, compassionate, detail‑oriented, and committed to delivering exceptional customer service while adhering to HIPAA privacy guidelines.

Qualifications

• High school diploma or GED required; healthcare admin coursework is a plus.
• Experience in medical offices or healthcare settings preferred.
• Detail-oriented with strong data entry accuracy and privacy awareness.

Responsibilities

• Welcome patients at registration and assist with check-in.
• Collect, verify, and update demographic and insurance data.
• Process patient payments and post to accounts accurately.
• Enter patient information into the EHR system precisely.
• Verify insurance eligibility and explain coverage requirements.
• Schedule appointments and manage patient flow.
• Maintain HIPAA-compliant confidentiality and security.
• Communicate with providers and staff to coordinate care.
• Address patient questions about registration, scheduling, or billing.
• Keep reception area clean and professional; perform other duties as assigned.

Skills

Customer service

Data entry accuracy

Verbal communication

Written communication

Microsoft Office

EHR systems

Multitasking

Confidentiality

Education

High school diploma or GED

Tools

EHR systems

Job description

Park DuValle Community Health Center is seeking a Registration Clerk to serve as the first point of contact for our patients. This role is responsible for creating a welcoming experience while ensuring accurate patient registration, insurance verification, scheduling, payment collection, and record management. The ideal candidate is professional, compassionate, detail‑oriented, and committed to delivering exceptional customer service in a healthcare setting.

Key Responsibilities

• Welcome patients and assist with the registration and check‑in process.
• Collect, verify, and update demographic, insurance, and other required patient information.
• Collect, process, and accurately post patient payments to patient accounts.
• Accurately enter patient information into the Electronic Health Record (EHR) system.
• Verify insurance eligibility and assist patients with questions regarding coverage and registration requirements.
• Schedule appointments and help manage patient flow to support efficient clinic operations.
• Maintain patient confidentiality and comply with HIPAA regulations.
• Communicate effectively with providers, clinical staff, and other departments to coordinate patient care.
• Address patient inquiries and resolve registration, scheduling, or billing‑related concerns.
• Maintain a clean, organized, and professional reception area.
• Perform other administrative duties as assigned.

Requirements

• High school diploma or GED; coursework or training in healthcare administration is a plus.
• Previous experience in a medical office, healthcare setting, or customer service role.
• Strong attention to detail and accuracy in data entry.
• Excellent verbal and written communication skills.
• Proficiency with computers, Microsoft Office, and electronic medical record systems.
• Ability to multitask, prioritize responsibilities, and work efficiently in a fast‑paced environment.
• Strong problem‑solving skills and a professional, patient‑centered approach.
• Ability to handle sensitive information with discretion and confidentiality.

Why Join PDCHC?

At Park DuValle Community Health Center, our mission is to provide high‑quality, accessible healthcare to the communities we serve. As a member of our team, you'll work in a collaborative and supportive environment where your contributions help improve the patient experience and make a meaningful impact every day.

Equal Opportunity Employer

Park DuValle Community Health Center is committed to fostering an inclusive workplace and providing equal employment opportunities to all employees and applicants in accordance with applicable federal, state, and local laws.