Patient Registration Clerk

PRO~PT Physical Therapy; Visalia (CA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental and Vision

401(k) with employer matching

Paid vacation and holidays

Job summary

PRO~PT Physical Therapy is seeking a Registration Clerk to greet patients, schedule evaluations, and manage front-desk duties. You will verify insurance, collect demographics, and ensure accurate data entry within the EHR system.

The role requires strong customer service, attention to detail, and the ability to work in a fast-paced clinic environment while maintaining confidentiality and professionalism.

Qualifications

• High School Diploma or Equivalency.
• 2 years of experience as a Registration Clerk or in a similar healthcare role.
• Basic computer skills in Google Workspaces and Microsoft products.
• Familiarity with EHR systems.
• Knowledge of medical terminology and health insurance plans.
• Ability to work under pressure in a fast-paced environment.
• Excellent customer service and interpersonal skills.
• Attention to detail and accuracy in data entry.

Responsibilities

• Register patients and collect/update demographics in EHR.
• Verify insurance coverage, eligibility, and required authorizations.
• Explain co-pays, deductibles, and payments to patients.
• Maintain complete patient charts and ensure HIPAA compliance.
• Answer phones, schedule appointments, and coordinate with staff.
• Resolve registration issues and follow up on inquiries.
• Assist training dept. and order supplies as needed.

Skills

Bilingual English/Spanish

EHR systems

Medical terminology

Customer service

Data entry

Time management

Multitasking

HIPAA privacy

Education

High School Diploma

Tools

Google Workspace

Microsoft Office

Job description

Position Title: Registration Clerk

Benefits

• Health Care - 100% health insurance premium covered by PRO~PT for Employee
• Dental and Vision
• Employer paid group life insurance, $15,000 AD&D policy
• Additional benefits: Short-Term Disability, Critical Illness, Hospital Indemnity, and Voluntary Life Insurance
• Retirement - 401(k) with employer matching
• Vacation - (10 days) paid vacation, (5 days) designated sick time, 7 paid holidays.

Schedule

Monday - Friday 8:00 AM - 5:00 PM business hours.

General Summary

The Registration Clerk position is responsible for patient care to include greeting of customers, scheduling initial evaluations, answering and/or transferring phone calls, maintaining efficient patient scheduling flow, efficiently and accurately utilizing the software that the Registration Clerk is responsible for, and to ensure that all statistical data is tracked and kept up to date. Enthusiastic work ethic, attention to detail, strong multitasking and time management skills, and a friendly and compassionate demeanor are essential.

Key Responsibilities

• Collecting and updating patient demographics and personal information in EHR systems.
• Confirming insurance coverage, eligibility, and obtaining necessary authorizations.
• Explaining co-pays, deductibles, and payments, and billing policies to patients.
• Ensuring patient charts are complete, managing consents, and adhering strictly to HIPAA and privacy regulations.
• Answering phones, scheduling appointments, and coordinating with clinic staff.
• Resolution of any registration related issues or discrepancies.
• Manage follow-ups and any pending or outstanding inquiries within Dashboard.
• All other duties as assigned (i.e. assisting in training dept. staff, ordering supplies, etc.)

Essential Skills

• Bilingual English/Spanish preferred but not necessary.
• Familiarity with electronic health record (EHR) systems.
• Knowledge of medical terminology and health insurance plans.
• Ability to work under pressure in a fast-paced environment.
• Experience with appointment scheduling software.
• Strong organizational skills with the ability to multitask and prioritize effectively.
• Excellent customer service and interpersonal skills.
• Attention to detail and accuracy in data entry and record-keeping.
• Ability to handle sensitive and confidential information with discretion.

Education And Experience

• High School Diploma or Equivalency
• 2 years of experience as a Registration Clerk or in a similar role within the healthcare industry.
• Basic computer skills in Google Workspaces and Microsoft products

Working Environment

The job may require sitting or standing for extended periods of time and occasional lifting or moving of lightweight equipment.