Registration Clerk

Logan Mingo Area Mental; Logan (WV); On-site; USD 32,000 - 42,000; Full time

Job summary

Logan Mingo Area Mental Health is seeking a Registration Clerk for the 3 Mile office to support clinical and administrative staff. The role emphasizes accurate data entry, appointment scheduling, insurance verification, and confidential handling of information.

The ideal candidate will have a high school diploma, strong customer service skills, and the ability to follow directions with minimal supervision in a busy office environment.

Qualifications

• High school diploma or equivalent.
• Ability to handle confidential information with discretion.
• Strong organizational and multitasking skills.
• Willingness to follow supervision and instructions.

Responsibilities

• Register patients for appointments using agency systems.
• Verify insurance information and collect payments.
• Schedule and monitor clinical appointments.
• Maintain accurate patient records and documentation.
• Answer calls and direct them to the appropriate department.
• Ensure confidentiality and code of conduct in the office.

Skills

Customer service

Data entry

Office administration

Communication

Confidentiality

Education

High school diploma or equivalent

Tools

Agency systems

Billing software

Electronic Health Records

Job description

This is a full time position located at the 3 Mile office of MLIH.

POSITION PURPOSE:

This position requires thorough knowledge of modern office practices and procedures. This employee should possess the ability to deal tactfully and courteously with the public; ability to accept supervision and follow instructions; ability to perform duties with a minimum of supervision, and ability to handle manners of a confidential nature, and provide support to the clinical and administrative staff of the agency.

ESSENTIAL JOB FUNCTIONS:

• Register patients for appointments using agency systems to obtain required information. Request copy of insurance card, photo identification, and other necessary documentation. Enter insurance information into the system, make sure the address, phone number, insurance information is correct and verify eligibility/insurance coverage.
• Schedule and monitor appointments for clinical staff and providers as needed.
• Set up new case records for new admissions and readmissions for treatment as needed. Pull case records for next day clinic as needed.
• Collect payments, write receipts, and give to appropriate person as needed.
• Update out-of-date documentation in chart as necessary.
• Answer incoming calls and direct them to the appropriate department.
• Print schedules daily as well as superbills and enter superbills in a timely manner.
• Perform other duties as may be assigned by immediate supervisor.
• Limit cell phone use to agency-related business during work hours.
• Enter data electronically into clinical recordkeeping and billing systems, and record all events involving MLIH patients on a daily basis.
• Registration Clerk plays a key role in Patient Centered Medical Home (PCMH) by performing the following job duties (including, but not limited to):
• Notify Care Manager of missed appointments for follow up calls.
• Reschedule patient appointments for times that work for the patient and for the provider.
• Take messages and create patient cases.

MINIMUM QUALIFICATIONS:

High school diploma or equivalent. Must submit to standardized office competency assessments developed by MLIH.