Registrar-Occasional

Lutheran Health Network; Fort Wayne (IN); On-site; USD 38,000 - 54,000; Full time

Job summary

Lutheran Health Network in Fort Wayne, IN is seeking a Registrar to accurately capture demographic and insurance information, schedule procedures, and pre-register patients while delivering courteous service.

You will verify insurance eligibility, obtain authorizations, collect estimates of patient financial responsibilities, and help patients understand insurance requirements in a fast-paced environment.

Qualifications

• Experience in medical office administration or healthcare preferred.
• 0-2 years in healthcare front desk or admissions.
• Knowledge of medical terminology.
• Strong accuracy and data entry skills.

Responsibilities

• Interact with patients and families to provide courteous, timely assistance.
• Schedule procedures based on requirements and physician availability.
• Pre-register patients by collecting accurate demographic information.
• Verify insurance eligibility and obtain authorizations.
• Record patient financial responsibility estimates.
• Maintain organized registration documentation and patient records.
• Collect co-pays or deductibles when applicable.

Skills

Insurance verification

EHR systems

Patient registration

Scheduling & pre-registration

Customer service

Attention to detail

Confidential information handling

Education

Post-secondary education in medical office administration

Job description

Job Summary

The Registrar supports patient care by accurately capturing and verifying demographic and insurance information through both in-person and telephone interactions. This role ensures a seamless registration process by scheduling procedures, securing necessary authorizations, and maintaining complete and organized patient records, all while providing exceptional customer service.

Essential Functions

• Interacts with patients and their families to address questions and provide courteous, timely assistance.
• Regulates schedules based on procedure requirements, physician availability, and staffing needs.
• Schedules patient procedures as required and pre-registers scheduled patients by obtaining accurate demographic information.
• Verifies insurance eligibility using designated applications, captures correct health insurance details, and secure necessary authorizations and verifications for services.
• Collects and records patient financial responsibility estimates as applicable.
• Communicates operative reports daily to appropriate physician offices.
• Compiles and organizes registration documentation to ensure completion of patient medical records.
• Collects patient co-pays or deductibles when applicable and informs patients of financial obligations.
• Assists patients with understanding insurance requirements and assists with resolving insurance-related questions.
• Carefully documents on forms if the patient is unable to sign the consent authorization forms, or why a family member signs the forms and has nursing sign off if the patient is unable to sign.
• Places an armband on each patient before the patient leaves the department to ensure proper identification of the patient throughout their stay.
• Answers and returns phone calls, addressing questions with professionalism and courtesy.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• Post secondary education or training in medical office administration or healthcare administration preferred
• 0-2 years of experience in a healthcare setting including patient registration, medical office scheduling, or front desk/admissions required
• 0-2 years of experience in a customer service role preferred

Knowledge, Skills and Abilities

• Knowledge of insurance verification and basic medical terminology.
• Ability to maintain accuracy and attention detail in a fast-paced environment.
• Familiarity with electronic health record (EHR) systems and registration software.
• Ability to manage sensitive and confidential information appropriately.
• Effective interpersonal skills to work with patients, families and healthcare teams.