Registration Clerk Receptionist Surgical Center

Veterans in Healthcare; State College (Centre County); On-site; USD 19,000 - 28,000; Full time

Job summary

Mount Nittany Health in State College, PA is seeking a friendly front desk registrar to welcome patients, collect information, verify insurance, and enter data accurately into the computer system. You will help patients navigate the registration process and obtain necessary signatures while maintaining confidentiality.

Responsibilities include handling calls, directing patients and families, coordinating with nursing staff, ordering office supplies, and supporting daily operations to ensure a

Qualifications

• Typing at least 40 words per minute with accuracy.
• Knowledge of medical terminology preferred.
• Good command of English, verbal and written.
• Intermediate computer and mathematical skills; ability to organize workflow.
• Ability to work with individuals/families under physical or emotional stress.

Responsibilities

• Register patients and obtain required information and signatures.
• Verify insurance and copy license/insurance cards; scan into system.
• Direct patients and families in the registration area and assist with hospitality.
• Handle incoming calls and route to appropriate personnel with courtesy.
• Make daily reminder calls for scheduled surgery and update changes.
• Manage mail, records, and interdepartmental correspondence.

Skills

Typing speed 40 wpm

Medical terminology

English proficiency

Computer skills

Workflow organization

Stress management

Education

High school diploma

Business courses

Job description

State College, PA, United States (On-site)

Job Description

POSITION SUMMARY

Responsible for registering patients, processing medical records and billing information, and ordering office supplies. Organizes work to facilitate cost effectiveness and efficiency, strives for excellence in correct data entry, and utilizes communication skills to create an environment of customer service and hospitality.

MINIMUM REQUIREMENTS

Education

• High school graduate or equivalent.
• Completion of business courses and customer service courses preferred.

Experience

• Preference given to applicants with previous experience in healthcare related or public contact field.

Knowledge, Skills, Abilities

• Typing of at least 40 words per minute with 95% accuracy.
• Knowledge of medical terminology preferred.
• Good command of the English language, verbal and written.
• Intermediate computer skills, mathematical skills, and the ability to organize and prioritize work flow.
• Ability to work well and relate to individuals/families who may be under physical or emotional stress

License/Certification/Registration

None

SUPERVISION RECEIVED

Receives general supervision from the Manager and Nursing Supervisor.

SUPERVISION GIVEN

None

Responsibilities

ESSENTIAL FUNCTIONS

• Interviews patients to obtain required information for surgery. Identifies patient through accepted means, ex. name, birth date, etc. Transfers information to computer accurately. Uses the computer system to register the patient and obtain all the required information and signatures. Assists the patient in understanding the process, explains purpose of required documents such as authorizations.
• Verifies insurance plan; photo copies license and insurance cards and scans into computer system. Notifies pre-op staff when patient is ready for admission process. Keeps the staff informed of late admissions, patients who did not arrive, and other conflicts that may effect the surgical schedule.
• Directs patients and families in the registration area as to seating, refreshments, where to hang their coats, lavatory location, and gives them additional information to ensure hospitality.
• Receives incoming calls and correctly directs the caller to the appropriate personnel. Uses courtesy and patience when speaking with physicians and families.
• Makes daily reminder calls to patients starting at 1:00 pm, for the next day’s scheduled surgery, notifying them of their arrival time. Calls patients when advised of a change in arrival time.
• Retrieves US mail and receives overnight packages for the surgical center and distributes the packages appropriately.
• Directs all correspondence, charts, and interdepartmental mail delivered by MNMC courier.
• Collects and files paperwork, medical records, and faxes from multiple areas.
• Orders and maintains supplies for printers, copiers, fax machine, and label maker. Orders all office supplies.
• Assists with other office functions as needed. Completes and transmits information from the previous days service. Checks medical record from previous day for any errors or missing information. Contacts the correct nurse manager to help in finishing the record properly.
• Maintains confidentiality of all records and information received in the course of work activities.
• Daily wears attire supplied by the surgical center that includes MNMC logo shirt/cardigan.
• Checks insurance authorizations 48 hours prior to surgical date for upcoming cases.
• Checks booking facts on reservations for insurance information.
• Reports statistical Data, and creates reports when needed.

NON-ESSENTIAL FUNCTIONS

Performs related and miscellaneous duties as assigned.

About Us

Why Mount Nittany Health?

At Mount Nittany Health, we provide high-quality patient care with a unique combination of the latest in clinical technology and compassionate medical professionals. We are committed to improving both the quality and availability of healthcare in our region and seek to hire only the best to support the communities we serve.