Registrar/Receptionist- Per Diem

Grace Cottage Hospital; Townshend (VT); On-site; USD 22,000 - 30,000; Full time

Job summary

Grace Cottage Hospital is seeking an Outpatient Registrar/Receptionist to greet patients and manage intake at the Grace Cottage Hospital and Family Health Outpatient Services. You will verify demographics and insurance information, collect consents, and route calls and visitors in a friendly, efficient manner.

The role requires a high school diploma and proficient computer skills, with preferred experience in a clinical setting or scheduling software.

Qualifications

• High school diploma or equivalent is required.
• Proficient computer skills are required.
• Experience in a clinical setting and/or scheduling software experience is preferred.
• Knowledge of medical terminology and healthcare insurance is desirable.

Responsibilities

• Register patients and collect demographic and insurance information.
• Obtain consents and necessary documents.
• Request and collect insurance cards and photo IDs and scan into the system.
• Use phone and computer systems, scanners, and printers effectively.
• Assist patients with administrative processes.
• Collect copays and/or payments and provide receipts.

Skills

Customer service

Proficient computer skills

Telephone etiquette

Education

High school diploma or equivalent

Tools

Scheduling software

Electronic medical records

Job description

Position Summary

The Outpatient Registrar/Receptionist registers patients in the setting of Grace Cottage Hospital and Family Health Outpatient Services; following approved policies and obtaining required information. The Registrar greets and directs patients and family members in a friendly and helpful manner.

Qualifications

Education/ Experience: High school graduate or equivalent. Proficient computer skills required.

• Ability to work independently carrying out various activities with minimal supervision.

Other Requirements: Previous experience working in a clinical setting and/or experience with scheduling software is preferred. Knowledge of medical terminology and healthcare insurance is desirable. Excellent customer service skills. Maintains a cooperative professional working relationship with staff including but not limited to medical staff, and other departments, as well as outside agencies, community members and our patients.

Essential Functions Of The Position

• Collects and verifies patient demographic and insurance information.
• Obtains consents and necessary documents.
• Requests and obtains insurance cards and photo IDs, scans copies into the electronic system.
• Demonstrates the ability to properly use the phone and computer systems, fax machines, photocopies, scanners, printers and other business machinery.
• Supports patients with administrative process.
• Collects copays and/or payments, provides receipts and runs end-of-day report.
• Is friendly, welcoming, and helpful to visitors and directs them to their destination.
• Answers incoming calls in a timely and courteous manner, properly identifying self and facility. Routes calls to appropriate person or department.
• Notifies inpatient Charge nurse of arrival of outpatient procedures.
• Screens vendors entering facility, gives them appropriate identification to access the facility.
• Properly identifies the need for Codes and announces those Codes over intercom system.