Registrar/Receptionist- Per Diem

Grace Cottage Family Health & Hospital; Simpsonville (VT); On-site; USD 38,000 - 46,000; Full time

Job summary

Grace Cottage Family Health & Hospital is seeking an Outpatient Registrar/Receptionist to register patients at Grace Cottage Hospital and Family Health Outpatient Services, following approved policies and collecting required information.

You will greet and direct patients in a friendly, helpful manner, collect demographics and insurance data, obtain consents, and support administrative processes while coordinating with staff and other departments to ensure smooth patient flow.

Qualifications

• High school graduate or equivalent; proficient computer skills.
• Experience in clinical setting or with scheduling software preferred.
• Excellent customer service and professional conduct.

Responsibilities

• Collects and verifies patient demographic and insurance information.
• Obtains consents and necessary documents.
• Requests and obtains insurance cards and photo IDs, scans into the system.
• Uses phone and computer systems, fax, photocopies, scanners, printers and other equipment.
• Supports patients with administrative processes.
• Collects copays/payments, provides receipts, and runs end-of-day reports.
• Greet visitors, direct to destinations, and respond to inquiries.
• Answers calls promptly and routes to appropriate department.
• Notifies inpatient Charge nurse of outpatient procedure arrivals.
• Screen vendors entering the facility and issue access IDs.
• Identify needs for Codes and announce them over intercom.

Skills

Excellent customer service

Proficient computer skills

Communication skills

Independent work

Education

High school diploma or equivalent

Tools

Scheduling software

Job description

Description

Position Summary:

The Outpatient Registrar/Receptionist registers patients in the setting of Grace Cottage Hospital and Family Health Outpatient Services; following approved policies and obtaining required information. The Registrar greets and directs patients and family members in a friendly and helpful manner.

Qualifications:

Education/ Experience: High school graduate or equivalent. Proficient computer skills required.

• Ability to work independently carrying out various activities with minimal supervision.

Other Requirements: Previous experience working in a clinical setting and/or experience with scheduling software is preferred. Knowledge of medical terminology and healthcare insurance is desirable. Excellent customer service skills. Maintains a cooperative professional working relationship with staff including but not limited to medical staff, and other departments, as well as outside agencies, community members and our patients.

Requirements

Essential Functions Of The Position:

• Collects and verifies patient demographic and insurance information.


• Obtains consents and necessary documents.


• Requests and obtains insurance cards and photo IDs, scans copies into the electronic system.


• Demonstrates the ability to properly use the phone and computer systems, fax machines, photocopies, scanners, printers and other business machinery.


• Supports patients with administrative process.


• Collects copays and/or payments, provides receipts and runs end-of-day report.


• Is friendly, welcoming, and helpful to visitors and directs them to their destination.


• Answers incoming calls in a timely and courteous manner, properly identifying self and facility. Routes calls to appropriate person or department.


• Notifies inpatient Charge nurse of arrival of outpatient procedures.


• Screens vendors entering facility, gives them appropriate identification to access the facility.


• Properly identifies the need for Codes and announces those Codes over intercom system.