IMG Receptionist - Primary Care Woolwich

Inspira Health; Woolwich Township (NJ); On-site; USD 36,000 - 48,000; Full time

Job summary

Inspira Health is seeking a nonexempt receptionist to support daily medical office operations. You will greet patients and visitors, handle telephone coverage, schedule appointments, register patients, verify insurance eligibility, and coordinate referrals.

The role requires professional communication, prompt responses, and accurate handling of payments and referrals. The ideal candidate has a high school diploma or GED and at least one year in customer service, preferably in a medical setting,

Qualifications

• High school diploma or GED required.
• 1 year of customer service or reception experience preferred.
• Experience in a medical practice or health care environment strongly preferred.
• Completion of Medical Terminology course strongly preferred.

Responsibilities

• Promptly and professionally answers telephone calls and routes them appropriately.
• Greets patients and visitors in the waiting area and screens inquiries as needed.
• Schedules patient appointments and registrations; coordinates referrals for patients.
• Collects copays and assists with insurance eligibility as needed.
• Answers inquiries with clear communication and triages tasks for medical staff.

Skills

Telephone etiquette

Customer service

Medical terminology

Education

High school diploma or GED

Tools

EHR software

Job description

MAJOR FUNCTION:A nonexempt, clerical position that supports the daily activities of the medical offices including greetingpatients in a prompt, courteous, and professional manner, telephone coverage, appointmentscheduling, patient registration, insurance eligibility and patient referrals. This position answerstelephone calls in a prompt, courteous, and professional manner, appropriately addresses the call byresponding to the inquiry or transferring the caller to the appropriate personnel or initiates a triage taskfor response by medical personnel. Coordinates reminder calls to all patients scheduled the followingbusiness day as needed. Schedules patient studies recommended by provider(s). Greets and directspatients and visitors. Coordinates referrals for patients through insurance and physician offices.Collects payments from patients and reconciles daily cash reports.Education & Experience:• High school diploma or GED equivalent.• One year of experience in customer service or reception preferred.• Experience in a medical practice or health care environment strongly preferred.• Completion of Medical Terminology Course strongly preferred.Certification/ Licensure:• N/AKnowledge & Skills:• Knowledge of medical terminology and organization services.• Knowledge of individual responsibilities to accurately direct callers.Position Responsibilities• Promptly and professionally answers telephone calls. Routes calls appropriately, offeringvoice mail, paging, or redirection of calls as needed.• Greets visitors and rounds in the waiting area, assists them as appropriate. Phones orpages employees to meet visitors, directs visitors to appropriate waiting areas, andappropriately and courteously screen solicitors for relevance to organization needs.• Explains financial requirements to the patients or responsible parties and collects copaysas required.• Ability to use multi-line phone system, including transferring calls and paging.• Ability to understand patients and communicate clearly to patients in the practice or on thephone.• Elicits appropriate information to route calls to the appropriate person.• Prevents, calms, or defuses irate callers and patients by working with them to identifyconcerns and properly directs callsPhysical Requirements: N: Never O: Occasionally (80%)LiftingOStandingOSittingCLifting 20-50lbsOClimbingOKneelingOLifting>50lbsOCrouchingOReachingOCarryingOHearingCWalkingOPushingOTalkingCVisionCEnvironmental Conditions:NoiseOVaried TemperaturesNCleaning AgentsONoxious odorsNPatient ExposureOOperative EquipmentOBENEFITS INFORMATION:Click Here to Review Our Great Benefits Offerings?>At Inspira Health, you’ll join with the area’s most dedicated and distinguished team to bring quality and compassionate care to our communities. We focus on clinical excellence, providing evidence-based care to help each patient achieve the best possible outcome. The scope and depth of our network can open many doors for your learning and career growth.Our charitable nonprofit health care organization serves communities across southern New Jersey. The network, which traces its roots to 1899, comprises three hospitals, a comprehensive cancer center, sleep medicine, cardiac testing, digestive health and wound care, urgent care, imaging and rehabilitation, and primary and specialty physician practices in Gloucester, Cumberland, Salem and Camden counties.Inspira is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, age, marital status, affectional or sexual orientation, familial status, disability, liability for service in the Armed Forces of the United States, nationality, sex, gender identity or expression.