Receptionist - Upper Deerfield PCP - MG

Inspira Health; Bridgeton (NJ); On-site; USD 21,000 - 26,000; Full time

Job summary

Inspira Health in Bridgeton, NJ seeks a friendly front desk receptionist to support daily medical office operations. You will greet patients, answer phones, schedule appointments, and handle patient registrations with courtesy and professionalism.

The role includes verifying insurance eligibility, coordinating referrals, collecting copays, and assisting with reminder calls. Prior experience in a medical setting is preferred, and a high school diploma or GED is required.

Qualifications

• High school diploma or GED is required.
• One year of customer service or receptionist experience preferred.
• Experience in a medical practice or health care environment strongly preferred.
• Completion of Medical Terminology Course strongly preferred.
• Knowledge of medical terminology and office procedures.

Responsibilities

• Promptly and professionally answers telephone calls. Routes calls appropriately, offering voicemail, paging, or redirection of calls as needed.
• Greets visitors and rounds in the waiting area, assists them as appropriate.
• Phones or pages employees to meet visitors, directs visitors to appropriate waiting areas, and screens solicitors for relevance to organization needs.
• Explains financial requirements to the patients or responsible parties and collects copays as required.
• Ability to use multi-line phone system, including transferring calls and paging.
• Ability to understand patients and communicate clearly to patients in the practice or on the phone.
• Elicts appropriate information to route calls to the appropriate person.
• Prevents, calms, or defuses irate callers and patients by working with them to identify concerns.

Skills

Customer service

Phone etiquette

Appointment scheduling

Insurance eligibility

Medical terminology

Education

High school diploma or GED

Medical Terminology course

Job description

MAJOR FUNCTION:A nonexempt, clerical position that supports the daily activities of the medical offices including greetingpatients in a prompt, courteous, and professional manner, telephone coverage, appointmentscheduling, patient registration, insurance eligibility and patient referrals. This position answerstelephone calls in a prompt, courteous, and professional manner, appropriately addresses the call byresponding to the inquiry or transferring the caller to the appropriate personnel or initiates a triage taskfor response by medical personnel. Coordinates reminder calls to all patients scheduled the followingbusiness day as needed. Schedules patient studies recommended by provider(s). Greets and directspatients and visitors. Coordinates referrals for patients through insurance and physician offices.Collects payments from patients and reconciles daily cash reports.Education & Experience:High school diploma or GED equivalent.One year of experience in customer service or reception preferred.Experience in a medical practice or health care environment strongly preferred.Completion of Medical Terminology Course strongly preferred.Certification/ Licensure:N/AKnowledge & Skills:Knowledge of medical terminology and organization services.Knowledge of individual responsibilities to accurately direct callersPosition ResponsibilitiesPromptly and professionally answers telephone calls. Routes calls appropriately, offeringvoice mail, paging, or redirection of calls as needed.Greets visitors and rounds in the waiting area, assists them as appropriate. Phones orpages employees to meet visitors, directs visitors to appropriate waiting areas, andappropriately and courteously screen solicitors for relevance to organization needs.Explains financial requirements to the patients or responsible parties and collects copaysas required.Ability to use multi-line phone system, including transferring calls and paging.Ability to understand patients and communicate clearly to patients in the practice or on thephone.Elicits appropriate information to route calls to the appropriate person.Prevents, calms, or defuses irate callers and patients by working with them to identifyconcerns and properly directs callsPhysical Requirements: N: Never O: Occasionally (80%)LiftingOStandingOSittingCLifting 20-50lbsOClimbingOKneelingOLifting>50lbsOCrouchingOReachingOCarryingOHearingCWalkingOPushingOTalkingCVisionCEnvironmental Conditions:NoiseOVaried TemperaturesNCleaning AgentsONoxious odorsNPatient ExposureOOperative EquipmentOBENEFITS INFORMATION:Click Here to Review Our Great Benefits Offerings?>At Inspira Health, you’ll join with the area’s most dedicated and distinguished team to bring quality and compassionate care to our communities. We focus on clinical excellence, providing evidence-based care to help each patient achieve the best possible outcome. The scope and depth of our network can open many doors for your learning and career growth.Our charitable nonprofit health care organization serves communities across southern New Jersey. The network, which traces its roots to 1899, comprises three hospitals, a comprehensive cancer center, sleep medicine, cardiac testing, digestive health and wound care, urgent care, imaging and rehabilitation, and primary and specialty physician practices in Gloucester, Cumberland, Salem and Camden counties.Inspira is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, age, marital status, affectional or sexual orientation, familial status, disability, liability for service in the Armed Forces of the United States, nationality, sex, gender identity or expression.