Registrar- Patient Registration, Per Diem, Bridgeton

INSPIRA HEALTH NETWORK LIFE INC; Bridgeton (NJ); On-site; USD 23,000 - 30,000; Full time

Job summary

Inspira Health is seeking a Patient Access Registration Representative to provide a proactive, patient-first experience. You will gather accurate demographic, financial, and insurance information and explain registration documents to patients and families.

Responsibilities include validating insurance in HDX, estimating patient liability, and collecting payments when applicable through PatientCo. Strong customer service and communication skills are essential.

Qualifications

• Exceptional customer service experience.
• Conflict resolution experience.
• Hospital and insurance registration experience preferred.

Responsibilities

• Register patients across ER, Outpatient, SDS and Admitting ensuring accurate data.
• Explain and obtain signatures on registration documents per script.
• Verify insurances in HDX and determine patient financial responsibility via Recondo.
• Collect patient responsibility at time of service through PatientCo when applicable.
• Communicate hospital policies and procedures to patients and visitors.

Skills

Customer service

Communication

Conflict resolution

Bilingual Spanish

Typing 30-40 WPM

Computer proficiency

Medical terminology knowledge

ICD-10/CPT knowledge

Education

High School Diploma or equivalency

Some college and/or CHAA certified

Tools

HDX system

Recondo

PatientCo

Job description

Major Function

The Patient Access Registration Representative is primarily responsible for providing a comprehensive, proactive, and \"Patients First\" experience to all patients and visitors at Inspira Health. Demonstrates outstanding customer service skills to investigate, triage and resolve patient issues, ensuring patient’s visit is an outstanding experience. Additionally, the Patient Access Registration Representative completes the registration of all patients, ensuring that all points of registration (Emergency Room, Outpatient, SDS and Admitting) are obtaining accurate patient information and that patients are made aware of hospital policies and procedures. Receives and records accurate demographic, financial and insurance information for all patients registered. Verifies all insurances in HDX system and determines the patient’s financial responsibility amount via Recondo, the hospital insurance estimation tool. Requests and collects the patient responsibility amount at time of service, if applicable through our PatientCo application. Reviews and explains hospital consent form and all required registration documents to patients, according to department scripting, in addition to securing patient signatures on forms.

Qualifications

Education & Experience

• High School Diploma or equivalency required.


• Some college and/or CHAA certified preferred.


• Demonstrated experience in providing exceptional customer service and conflict resolution.


• Hospital and Insurance registration experience preferred.

Certification/Licensure

• NA

Knowledge & Skills

• Excellent communication and organizational skills are essential in order to successfully communicate with a diverse patient population and workforce.


• Interest in learning new technology and troubleshooting to resolve minor technical issues.


• Bi-lingual (Spanish) a plus.


• Base knowledge of medical terminology, ICD-10 and CPT coding is preferred.


• Computer proficiency required. Typing skills of 30-40 WPM required


• Must be able to work in a fast-paced environment with a diverse population while maintaining a professional attitude and providing great customer service.

Physical Requirements

N: Never O: Occasionally (80%)

Lifting CStandingFSittingF

Lifting 20-50lbsOClimbingOKneelingO

Lifting>50lbsNCrouchingFReachingF

CarryingFHearingCWalkingC

PushingFTalkingCVisionC

Environmental Conditions

NoiseFVaried TemperaturesOCleaning AgentsF

Noxious odorsNPatient ExposureCOperative EquipmentN

• Ability to travel among hospital sites preferred.

At Inspira Health

you’ll join with the area’s most dedicated and distinguished team to bring quality and compassionate care to our communities. We focus on clinical excellence, providing evidence-based care to help each patient achieve the best possible outcome. The scope and depth of our network can open many doors for your learning and career growth.

Our charitable nonprofit health care organization serves communities across southern New Jersey. The network, which traces its roots to 1899, comprises three hospitals, a comprehensive cancer center, sleep medicine, cardiac testing, digestive health and wound care, urgent care, imaging and rehabilitation, and primary and specialty physician practices in Gloucester, Cumberland, Salem and Camden counties.

Inspira is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, age, marital status, affectional or sexual orientation, familial status, disability, liability for service in the Armed Forces of the United States, nationality, sex, gender identity or expression.