Registrar- Patient Registration, Per Diem, Vineland

Inspira Health Network; Vineland (NJ); On-site; USD 22,000 - 30,000; Full time

Job summary

The Patient Access Registration Representative at Inspira Health Network delivers a comprehensive, proactive, and patients-first experience for every visitor. You will collect accurate demographic, financial, and insurance data and explain forms clearly to patients, while guiding them through hospital policies and procedures.

We value exceptional customer service, conflict resolution, and the ability to work in a fast-paced, diverse environment.

Qualifications

• High school diploma or equivalent required; some college preferred.
• Exceptional customer service and conflict resolution skills.
• Bi-lingual Spanish is a plus.
• Knowledge of medical terminology and coding (ICD-10/CPT) preferred.
• Typing speed 30–40 WPM; strong computer proficiency.

Responsibilities

• Register patients accurately at all registration points (ER, Outpatient, SDS, Admitting).
• Verify insurance in HDX and determine financial responsibility via Recondo.
• Collect patient responsibility amounts at time of service via PatientCo.
• Explain registration documents and obtain patient signatures per scripting.
• Communicate hospital policies and provide outstanding customer service.
• Travel among hospital sites as needed.

Skills

Excellent communication

Customer service

Conflict resolution

Typing 30-40 WPM

Bi-lingual Spanish

Medical terminology

ICD-10/CPT knowledge

Computer proficiency

Education

High School Diploma or equivalency

Some college / CHAA certified preferred

Tools

HDX system

Recondo

PatientCo

Job description

MAJOR FUNCTION:The Patient Access Registration Representative is primarily responsible for providing a comprehensive, proactive, and “Patients First” experience to all patients and visitors at Inspira Health. Demonstrates outstanding customer service skills to investigate, triage and resolve patient issues, ensuring patient’s visit is an outstanding experience. Additionally, the Patient Access Registration Representative completes the registration of all patients, ensuring that all points of registration (Emergency Room, Outpatient, SDS and Admitting) are obtaining accurate patient information and that patients are made aware of hospital policies and procedures. Receives and records accurate demographic, financial and insurance information for all patients registered. Verifies all insurances in HDX system and determines the patient’s financial responsibility amount via Recondo, the hospital insurance estimation tool. Requests and collects the patient responsibility amount at time of service, if applicable through our PatientCo application. Reviews and explains hospital consent form and all required registration documents to patients, according to department scripting, in addition to securing patient signatures on forms.QUALIFICATIONS:Education & Experience:High School Diploma or equivalency required.Some college and/or CHAA certified preferred.Demonstrated experience in providing exceptional customer service and conflict resolution.Hospital and Insurance registration experience preferred.Certification/Licensure:NAKnowledge & Skills:Excellent communication and organizational skills are essential in order to successfully communicate with a diverse patient population and workforce.Interest in learning new technology and troubleshooting to resolve minor technical issues.Bi-lingual (Spanish) a plus.Base knowledge of medical terminology, ICD-10 and CPT coding is preferred.Computer proficiency required. Typing skills of 30-40 WPM requiredMust be able to work in a fast-paced environment with a diverse population while maintaining a professional attitude and providing great customer service.Physical Requirements: N: Never O: Occasionally (80%)LiftingCStandingFSittingFLifting 20-50lbsOClimbingOKneelingOLifting>50lbsNCrouchingFReachingFCarryingFHearingCWalkingCPushingFTalkingCVisionCEnvironmental Conditions:NoiseFVaried TemperaturesOCleaning AgentsFNoxious odorsNPatient ExposureCOperative EquipmentNAbility to travel among hospital sites preferred.BENEFITS INFORMATION:Click Here to Review Our Great Benefits Offerings?>At Inspira Health, you’ll join with the area’s most dedicated and distinguished team to bring quality and compassionate care to our communities. We focus on clinical excellence, providing evidence-based care to help each patient achieve the best possible outcome. The scope and depth of our network can open many doors for your learning and career growth.Our charitable nonprofit health care organization serves communities across southern New Jersey. The network, which traces its roots to 1899, comprises three hospitals, a comprehensive cancer center, sleep medicine, cardiac testing, digestive health and wound care, urgent care, imaging and rehabilitation, and primary and specialty physician practices in Gloucester, Cumberland, Salem and Camden counties.Inspira is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, age, marital status, affectional or sexual orientation, familial status, disability, liability for service in the Armed Forces of the United States, nationality, sex, gender identity or expression.