Registrar- Nights

Lutheran Health Network; Fort Wayne (IN); On-site; USD 38,000 - 46,000; Full time

Job summary

Lutheran Health Network is seeking an Registrar to support patient care by accurately capturing demographic data and verifying insurance information both in person and by phone. The role coordinates scheduling, authorizations, and pre-registrations while delivering courteous, high-quality customer service.

The Registrar will handle detaled documentation, ensure proper armband ID, and communicate with physician offices to keep records complete and up to date.

Qualifications

• 0-2 years in a healthcare setting including patient registration, medical office scheduling, or front desk/admissions.
• Postsecondary education in medical office administration or healthcare administration preferred.
• Customer service experience preferred.

Responsibilities

• Register patients by obtaining accurate demographic information and pre-register where applicable.
• Verify insurance eligibility and secure necessary authorizations and verifications.
• Schedule procedures and coordinate with physicians and departments.
• Collect and explain patient financial obligations and collect co-pays when applicable.
• Maintain organized patient records and ensure confidentiality and compliance.

Skills

Insurance verification

Medical terminology

EHR systems

Registration software

Interpersonal skills

Attention to detail

Education

Healthcare administration training

Tools

EHR software

Registration software

Job description

Job Summary

The Registrar supports patient care by accurately capturing and verifying demographic and insurance information through both in-person and telephone interactions. This role ensures a seamless registration process by scheduling procedures, securing necessary authorizations, and maintaining complete and organized patient records, all while providing exceptional customer service.

Thursday through Sunday 12p-930p

Essential Functions

• Interacts with patients and their families to address questions and provide courteous, timely assistance.
• Regulates schedules based on procedure requirements, physician availability, and staffing needs.
• Schedules patient procedures as required and pre-registers scheduled patients by obtaining accurate demographic information.
• Verifies insurance eligibility using designated applications, captures correct health insurance details, and secures necessary authorizations and verifications for services.
• Collects and records patient financial responsibility estimates as applicable.
• Communicates operative reports daily to appropriate physician offices.
• Compiles and organizes registration documentation to ensure completion of patient medical records.
• Collects patient co-pays or deductibles when applicable and informs patients of financial obligations.
• Assists patients with understanding insurance requirements and assists with resolving insurance-related questions.
• Carefully documents on forms if the patient is unable to sign the consent authorization forms, or why a family member signs the forms and has nursing sign off if the patient is unable to sign.
• Places an armband on each patient before the patient leaves the department to ensure proper identification of the patient throughout their stay.
• Answers and returns phone calls, addressing questions with professionalism and courtesy.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• Post secondary education or training in medical office administration or healthcare administration preferred
• 0-2 years of experience in a healthcare setting including patient registration, medical office scheduling, or front desk/admissions required
• 0-2 years of experience in a customer service role preferred

Knowledge, Skills And Abilities

• Knowledge of insurance verification and basic medical terminology.
• Ability to maintain accuracy and attention detail in a fast-paced environment.
• Familiarity with electronic health record (EHR) systems and registration software.
• Ability to manage sensitive and confidential information appropriately.
• Effective interpersonal skills to work with patients, families and healthcare teams.