Registrar Operations Lead - Process Improvement & Strategy

Indiana University; Bloomington (IN); On-site; USD 85,000 - 105,000; Full time

Job summary

Indiana University Bloomington, Office of Enrollment Management, seeks a Registrar to lead operational analysis and continuous improvement across Registrar operations, coordinating cross-functional initiatives, and aligning calendars and academic processes with institutional priorities.

You will develop data-informed recommendations, supervise registrar services, and partner with campus stakeholders to deliver a student-centered service model that supports enrollment, scheduling, and academic

Responsibilities

• Serves as the primary leader for operational analysis, integration, and continuous improvement across Registrar operations.
• Identifies opportunities to strengthen organizational effectiveness.
• Develops recommendations for leadership consideration.
• Coordinates cross-functional initiatives.
• Supports implementation of approved operational and organizational improvements.
• Through project leadership, collaboration, and process improvement, this position contributes to an integrated, effective, and student-centered service model.
• Serves as the primary leader for operational integration and organizational effectiveness across Registrar operations.
• Conducts operational assessments of registrar services, academic processes, student information system workflows, staffing models, and service delivery practices to identify opportunities for improved efficiency, effectiveness, compliance, and service quality.
• Develops data-informed recommendations that enhance registrar services, academic operations, workforce effectiveness, student support, and organizational performance.
• Provides oversight and coordination of key university and operational calendars, including the Academic SIS Calendar, Official Academic Calendar, internal operational calendars, and other critical planning tools supporting academic operations, student information system activities, regulatory requirements, and institutional priorities.
• Provides strategic analysis, recommendations, and implementation support to the leadership in advancing departmental priorities and operational initiatives.
• Partners with Assistant Registrars and functional leaders to align priorities, address operational challenges, and strengthen coordination across operational areas.
• Builds collaborative partnerships with students, faculty, staff, and campus stakeholders to improve service delivery and support institutional objectives.
• Evaluates organizational capabilities and operational dependencies to identify opportunities for workforce development, knowledge transfer, succession planning, and service continuity.
• Researches and recommends resource-sharing, cross-functional support, and service delivery models that strengthen registrar operations, enhance organizational flexibility, and support continuity of critical academic and student services.
• Identifies opportunities to improve and standardize registrar services, student information system processes, academic operations, compliance-related activities, and related business practices.
• Coordinates implementation of approved operational and organizational changes and evaluates outcomes to support continuous improvement.
• Monitors workload trends, service demands, and organizational capacity to anticipate resource needs and inform staffing and workload recommendations.
• Leads cross-functional projects and organizational initiatives involving multiple operational areas and stakeholders.
• Represents the Office of the Registrar on committees, workgroups,

Job description

Indiana University Bloomington, Office of Enrollment Management, seeks a Registrar to lead operational analysis and continuous improvement across Registrar operations, coordinating cross-functional initiatives, and aligning calendars and academic processes with institutional priorities.

You will develop data-informed recommendations, supervise registrar services, and partner with campus stakeholders to deliver a student-centered service model that supports enrollment, scheduling, and academic