Registrar PRN

Dupont-Hospital; Fort Wayne (IN); On-site; USD 36,000 - 48,000; Full time

Job summary

Dupont-Hospital in Fort Wayne, IN seeks a Registrar who accurately captures demographic and insurance information during in-person and phone interactions, ensuring a smooth registration and scheduling flow.

You will verify insurance, obtain authorizations, record financial estimates, and assist patients with insurance requirements while delivering courteous customer service.

This role requires attention to detail, confidentiality, and proficiency with EHR systems and registration software.

Qualifications

• Post secondary education or training in medical office administration or healthcare administration preferred
• 0-2 years of experience in a healthcare setting including patient registration, medical office scheduling, or front desk/admissions required
• 0-2 years of experience in a customer service role preferred

Responsibilities

• Interacts with patients and families to address questions courteously and promptly
• Regulates schedules based on procedure requirements, physician availability, and staffing needs
• Schedules patient procedures and pre-registers scheduled patients with accurate demographic information
• Verifies insurance eligibility and captures correct health insurance details
• Collects and records patient financial responsibility estimates as applicable
• Communicates operative reports to physician offices daily
• Compiles and organizes registration documentation to ensure completion of patient records
• Collects patient co-pays or deductibles and informs patients of financial obligations
• Assists patients with understanding insurance requirements and questions
• Documents consent forms when patients cannot sign and notes signer details as needed
• Places an armband on each patient for proper identification
• Answers and returns calls with professionalism and courtesy
• Performs other duties as assigned and maintains reliable attendance
• Complies with all policies and standards

Skills

Insurance verification

Medical terminology

EHR systems

Registration software

Confidential information handling

Interpersonal skills

Education

Post secondary education in medical/healthcare administration

Tools

EHR systems

Registration software

Insurance verification tools

Job description

Job Summary

The Registrar supports patient care by accurately capturing and verifying demographic and insurance information through both in-person and telephone interactions. This role ensures a seamless registration process by scheduling procedures, securing necessary authorizations, and maintaining complete and organized patient records, all while providing exceptional customer service.

Essential Functions

• Interacts with patients and their families to address questions and provide courteous, timely assistance.
• Regulates schedules based on procedure requirements, physician availability, and staffing needs.
• Schedules patient procedures as required and pre-registers scheduled patients by obtaining accurate demographic information.
• Verifies insurance eligibility using designated applications, captures correct health insurance details, and secures necessary authorizations and verifications for services.
• Collects and records patient financial responsibility estimates as applicable.
• Communicates operative reports daily to appropriate physician offices.
• Compiles and organizes registration documentation to ensure completion of patient medical records.
• Collects patient co-pays or deductibles when applicable and informs patients of financial obligations.
• Assists patients with understanding insurance requirements and assists with resolving insurance-related questions.
• Carefully documents on forms if the patient is unable to sign the consent authorization forms, or why a family member signs the forms and has nursing sign off if the patient is unable to sign.
• Places an armband on each patient before the patient leaves the department to ensure proper identification of the patient throughout their stay.
• Answers and returns phone calls, addressing questions with professionalism and courtesy.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• Post secondary education or training in medical office administration or healthcare administration preferred
• 0-2 years of experience in a healthcare setting including patient registration, medical office scheduling, or front desk/admissions required
• 0-2 years of experience in a customer service role preferred

Knowledge, Skills and Abilities

• Knowledge of insurance verification and basic medical terminology.
• Ability to maintain accuracy and attention detail in a fast-paced environment.
• Familiarity with electronic health record (EHR) systems and registration software.
• Ability to manage sensitive and confidential information appropriately.
• Effective interpersonal skills to work with patients, families and healthcare teams.