Registrar - Call Center

HMI HSHS Medical Group, Inc.; Town of Springfield (WI); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Health coverage

Paid Time Off

Retirement benefits

Education assistance

Job summary

HSHS Medical Group is seeking a Registrar in our Call Center to manage a high volume of patient calls, schedule appointments, and verify patient information within the electronic health record (EHR). The Registrar must multitask across multiple systems while adhering to HIPAA guidelines to ensure a positive patient experience.

The role supports clinics and providers by coordinating patient care needs and delivering a professional, courteous experience in a 40-hour full-time setting (8:00 AM -

Qualifications

• Experience handling a high volume of patient calls.
• Ability to verify and update patient information in the EHR.
• Uphold HIPAA guidelines and maintain patient privacy.

Responsibilities

• Manage a high volume of patient calls in a fast-paced call center.
• Schedule appointments and coordinate with clinics and providers.
• Ensure accurate patient information is entered and maintained in the EHR.
• Support clinics by coordinating patient care needs and providing a positive patient experience.

Skills

Call center multitasking

HIPAA compliance

Scheduling appointments

Education

High School Diploma or GED

Job description

Pay Range

Pay Range: $17.00 - $23.80 A successful candidate's actual pay rate will be based on several factors including relevant experience, skills, training, certifications and education.

HSHS Medical Group is seeking a Registrar in our Call Center. The ideal candidate Registrar is responsible for managing a high volume of patient calls, scheduling appointments, and ensuring accurate patient information within the electronic health record (EHR). This role supports clinics and providers by coordinating patient care needs while delivering positive, professional patient experience. The Registrar must be comfortable multitasking across multiple systems, following HIPAA guidelines, and adapting to changing workflows.

Position Specifics

• o Department: Diabetes & Endocrinology
• o Core Function: Corporate Services
• o Schedule: Full-time, 40 Hours/Week, 8:00 AM - 4:30 PM (8:30 AM - 5:00 PM)
• o Facility: Springfield - Joslin Diabetes Center
• o Clinic Location: Springfield, IL

Education

High School Diploma or GED-Required

Certifications Licenses and Registrations

Not Required

Scheduled Weekly Hours

40 Throughout communities in Illinois and Wisconsin, 13 hospitals, numerous community-based health centers and clinics, our 13,000+ colleagues have built a culture based on our solid core values of respect, care, competence, and joy.

Benefits

• HSHS provides a benefits package designed to support the overall well-being of our colleagues including their physical, emotional, financial, spiritual, and work health.
• Colleagues budgeted to work at least 32 hours per pay period are eligible for HSHS benefits.
• Comprehensive and affordable health coverage includes medical, prescription, dental and vision coverage for full-time and part-time colleagues.
• Paid Time Off (PTO) combines vacation, sick, and personal days into one balance to allow you the flexibility to use your time off as you need.
• Retirement benefits including HSHS contributions.
• Education Assistance benefits include up to $5,250 of educational assistance each calendar year and tuition discounts to select colleges with no waiting period.
• Adoption Assistance provides financial support up to $7,500 for colleagues growing their families through adoption to reimburse application and legal fees, transportation, and more!
• Other benefits include: Wellness program with incentives, employer-paid life insurance and short-term and long-term disability coverage, flexible spending accounts, employee assistance program, ID theft coverage, colleague rewards and recognition program, discount program, and more!
• Benefits HSHS and affiliates is an Equal Opportunity Employer (EOE).
• HSHS is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.

Notice Regarding Potential Use of Artificial Intelligence in the Hiring Process

Hospital Sisters may use automated tools, including artificial intelligence or machine-learning technologies, to assist with certain administrative aspects of the recruitment process. These tools may help our recruiting team organize applications, search for resumes, identify qualifications reflected in application materials, and facilitate communications or scheduling with applicants. Information used by these tools may include materials you provide during the application process, such as your resume, work history, education, qualifications, and responses to application questions. These tools are used only to support our recruiting process. Hiring decisions are made by HSHS personnel, and automated tools do not make employment decisions on behalf of HSHS. Applicants who have questions about this notice or who require a reasonable accommodation or alternative evaluation method may contact HSHS Human Resources at [e-mail]

COVID-19 Vaccine Requirement

HSHS requires COVID-19 vaccines or an approved medical or religious exemption for all colleagues. This does not apply to positions that are classified as 100% remote.

Equal Opportunity Employer Statement

HSHS and affiliates is an Equal Opportunity Employer (EOE). HSHS is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.

Employer Overview

Imagine an organization where you’re empowered to care for all who need assistance, regardless of means. To provide quality, patient-centered, holistic care—and build caring relationships. To master innovations that make a profound difference within our halls, throughout our communities, and into the future. All of these aspirations are within your reach at Hospital Sisters Health System, a multi-institutional health care system serving communities throughout Illinois and Wisconsin. Become part of our team in a wide array of areas and enjoy an experience beyond belief.