Registrar - Call Center

hshs; Springfield (IL); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Paid Time Off (PTO)

Retirement benefits

Education Assistance

Adoption Assistance

Job summary

HSHS Medical Group is seeking a Registrar in our Call Center in Springfield, IL. The role focuses on handling a high volume of patient calls, scheduling appointments, and ensuring accurate patient data in the EHR while supporting clinics and providers for coordinated patient care.

The ideal candidate will have a High School Diploma or GED, knowledge of medical terminology, and the ability to multitask across systems while maintaining HIPAA compliance in a full-time shift.

Qualifications

• Knowledge of medical terminology is preferred.
• Schedule: Full-time, 40 Hours/Week, 8:00 AM - 4:30 PM (8:30 AM - 5:00 PM)

Responsibilities

• Manage a high volume of patient calls and schedule appointments.
• Ensure accurate patient information in the EHR.
• Coordinate patient care needs while delivering professional patient experience.
• Multitask across multiple systems, follow HIPAA guidelines, adapt to changing workflows.

Skills

Medical terminology

Education

High School Diploma or GED

Job description

Pay Range:$17.00 - $23.80 A successful candidate's actual pay rate will be based on several factors including relevant experience, skills, training, certifications and education.

HSHS Medical Group is seeking a Registrar in our Call Center. The ideal candidate Registrar is responsible for managing a high volume of patient calls, scheduling appointments, and ensuring accurate patient information within the electronic health record (EHR). This role supports clinics and providers by coordinating patient care needs while delivering positive, professional patient experience. The Registrar must be comfortable multitasking across multiple systems, following HIPAA guidelines, and adapting to changing workflows. We will be moving in September from Legacy Pointe to MSC Springfield located on 2901 Old Jacksonville Rd. Springfield, IL

Position Specifics

• Department: Diabetes & Endocrinology
• Core Function: Corporate Services
• Schedule: Full-time, 40 Hours/Week, 8:00 AM - 4:30 PM (8:30 AM - 5:00 PM)
• Facility: Springfield - Joslin Diabetes Center
• Clinic Location: Springfield, IL
• Compensation that aligns with your experience Education
• High School Diploma or GED-Required

Experience

• Knowledge of medical terminology is preferred.

Certifications Licenses and Registrations

• Not Required

Scheduled Weekly Hours:40 Throughout communities in Illinois and Wisconsin, 13 hospitals, numerous community-based health centers and clinics, our 13,000+ colleagues have built a culture based on our solid core values of respect, care, competence, and joy. These are the ideals we believe in, work by, and live each day.

Built upon more than 145 years of service to the communities we serve, we now look to the future and our place in it as a healthcare system that strives to continually improve processes, procedures, and outcomes with the latest and most advanced technologies and treatments.

Regardless of how far our passion for excellence carries us, our focus will always remain on the most important person in our entire organization: The patient.

Benefits

• HSHS provides a benefits package designed to support the overall well-being of our colleagues including their physical, emotional, financial, spiritual, and work health. Colleagues budgeted to work at least 32 hours per pay period are eligible for HSHS benefits.
• Comprehensive and affordable health coverage includes medical, prescription, dental and vision coverage for full-time and part-time colleagues.
• Paid Time Off (PTO) combines vacation, sick, and personal days into one balance to allow you the flexibility to use your time off as you need.
• Retirement benefits including HSHS contributions.
• Education Assistance benefits include up to $5,250 of educational assistance each calendar year and tuition discounts to select colleges with no waiting period.
• Adoption Assistance provides financial support up to $7,500 for colleagues growing their families through adoption to reimburse application and legal fees, transportation, and more!
• Other benefits include: Wellness program with incentives, employer-paid life insurance and short-term and long-term disability coverage, flexible spending accounts, employee assistance program, ID theft coverage, colleague rewards and recognition program, discount program, and more!

HSHS and affiliates is an Equal Opportunity Employer (EOE).

HSHS is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.

Notice Regarding Potential Use of Artificial Intelligence in the Hiring Process

Hospital Sisters may use automated tools, including artificial intelligence or machine-learning technologies, to assist with certain administrative aspects of the recruitment process. These tools may help our recruiting team organize applications, search for resumes, identify qualifications reflected in application materials, and facilitate communications or scheduling with applicants. Information used by these tools may include materials you provide during the application process, such as your resume, work history, education, qualifications and responses to application questions. These tools are used only to support our recruiting process. Hiring decisions are made by HSHS personnel, and automated tools do not make employment decisions on behalf of HSHS. Applicants who have questions about this notice or who require a reasonable accommodation or alternative evaluation method may contact HSHS Human Resources at [e-mail]