Registrar

Mercy Medical Center; Cedar Rapids (IA); On-site; USD 19,000 - 25,000; Full time

Job summary

Mercy Medical Center in Cedar Rapids, IA, is seeking a patient registrar to support patient-centered care by initiating and editing registrations with accuracy and privacy. You will interact with patients, families, physicians, and staff to gather complete information, ensuring data integrity and timely follow-up when needed.

The role requires excellent interpersonal and written/verbal communication, strong organizational skills, and proficiency with EPIC and Microsoft Office.

Qualifications

• Experience with patient registration and admissions processes.
• Ability to protect patient confidentiality and privacy.
• Strong communication and organizational skills.
• Ability to work with minimal supervision.

Responsibilities

• Initiates patient records by interviewing patients or a representative.
• Ensures registration is complete and follows up when needed.
• Contacts insurance companies for admission certification.
• Handles registration in emergencies and when computer systems are down.
• Pre-registers patients and assists in training new registrars.
• Maintains patient privacy and updates registrations as required.

Skills

Interpersonal skills

Written and verbal communication

Attention to detail

Critical thinking

Discretion and diplomacy

Education

High School diploma or equivalent

Tools

EPIC software

Microsoft Office

Telephone system

Job description

Work ShiftVariable/Rotating ShiftsScheduled Weekly Hours0SummaryThis position supports Mercy's philosophy of patient centered care by demonstrating the \"Mercy Touch\" with all patients, families, visitors, physicians, office staff, co-workers and others she/he come in contact with through the practice of the Service Excellence Performance Standards. She/he is responsible for initiating an accurate and complete registration and making required edits on these registrations. For patient with missing registration information, the registrars are responsible for initiating needed follow-up. All registrars must maintain an awareness of patient privacy and confidentiality.Job DescriptionJob DutiesInitiates the patient record by interviewing patients or a representative. The record is created by either entering the information as new, or verifying the information from the previous record.Ensures the registration is complete, and, if not able to complete, initiates the necessary follow-up.Contacts insurance companies, when required, to obtain admission certification.Maintains an awareness of what could be an emergency and alerts the triage nurse or trauma center nurse of possible emergencies.Maintains departmental functions when computer is not operating.Maintains patient records by discharging, editing, transferring and completing other needed functions.Covers for the night operator when he/she is out of the area, handling calls and emergencies as needed.Performs the registration function in a disaster situation.Performs preregistration of patients and works on this function when possibleWorks with the volunteers and assists them when needed.Participates in training new registrars; and is supportive of new staff, working for their successful orientation.Follows Mercy's safety guidelines, carries out job-specific safety duties and responsibilities, and promptly reports any unsafe conditions, situations, incidents and injuries.Knowledge, Skills and AbilitiesPreferred knowledge of EPIC software.Preferred proficiency in Microsoft Office products.Proficient in operation of computer, calculator, filing systems, copy/fax machines and telephone system.Excellent interpersonal skills.Excellent written and verbal communication skills.Excellent public relations and human relations - exemplifies The Mercy Touch.Excellent organizational and time management skills.Critical thinking and attention to detail.Exhibits good judgement.Handles confidential information with discretion and diplomacy.Commitment to life-long learning, e.g. willingness to learn/upgrade skills related to duties.Handles emergency situations.Works with volunteer staff.Flexibility and dependability, works well with a wide variety of individuals and leadership styles.Ability to work with minimal to no supervision.Professional ExperiencePreferred: Medical terminology, other healthcare experience, cash handlingEducationHigh School diploma or equivalent preferred.Licensure, Certification, RegistrationNonePhysical RequirementsSedentary: Exert up to 10 lbs. of force occasionally and/or a minute amount frequentlyLight: Exert up to 20 lbs. of force occasionally and/or up to 10 lbs. of force frequentlyPay Rate TypeHourlyMercy is an independent, community-based organization supporting the Cedar Rapids area for over 120 years.Mercy is an equal-opportunity employer. We value diversity, equity, and inclusion and therefore evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status, and other legally protected characteristics.