Registrar

Mercy Medical Center; United States; On-site; USD 24,796 - 30,307; Part time

Job summary

Mercy Medical Center in the United States seeks a patient registration clerk to initiate and verify patient records, ensuring complete registrations and follow-ups as needed. The role emphasizes patient privacy, privacy compliance, and collaboration with nurses, physicians, and staff.

Shifts are 12 hours, three days per week (36 hours total). Prior experience with registration systems (EPIC) is preferred; strong communication and organization are essential for success in a fast-paced hospital

Qualifications

• High School diploma or equivalent preferred.
• EPIC software knowledge preferred.
• Strong written and verbal communication skills.

Responsibilities

• Initiates the patient record by interviewing patients or a representative.
• Ensures the registration is complete and initiates follow-up for missing information.
• Contacts insurance companies when required to obtain admission information.
• Maintains patient privacy and confidentiality according to standards.
• Covers for night operator and handles calls and emergencies as needed.

Skills

EPIC software

Microsoft Office

Interpersonal skills

Written and verbal communication

Organizational skills

Time management

Discretion with confidential info

Education

High School diploma or equivalent

Tools

Calculator

Filing systems

Copy/Fax machines

Telephone system

Job description

This position is 3 days a week and 12 hours per shift. Work Shift Day/Evening Scheduled Weekly Hours 36.

Summary: This position supports Mercy's philosophy of patient centered care by demonstrating the "Mercy Touch" with all patients, families, visitors, physicians, office staff, co‑workers and others she/he comes in contact with through the practice of the Service Excellence Performance Standards. She/he is responsible for initiating an accurate and complete registration and making required edits on these registrations. For patients with missing registration information, registrars are responsible for initiating needed follow‑up. All registrars must maintain an awareness of patient privacy and confidentiality.

Job Duties

• Initiates the patient record by interviewing patients or a representative.
• The record is created by either entering the information as new or verifying the information from the previous record.
• Ensures the registration is complete, and, if not able to complete, initiates the necessary follow‑up.
• Contacts insurance companies, when required, to obtain admission certification.
• Maintains awareness of possible emergencies and alerts the triage nurse or trauma center nurse of possible emergencies.
• Maintains departmental functions when the computer is not operating.
• Maintains patient records by discharging, editing, transferring and completing other needed functions.
• Covers for the night operator when he/she is out of the area, handling calls and emergencies as needed.
• Performs the registration function in a disaster situation.
• Performs preregistration of patients and works on this function when possible.
• Works with volunteers and assists them when needed.
• Participates in training new registrars and supports new staff in their successful orientation.
• Follows Mercy's safety guidelines, carries out job‑specific safety duties and promptly reports any unsafe conditions, situations, incidents and injuries.

Knowledge, Skills and Abilities

• Preferred knowledge of EPIC software.
• Preferred proficiency in Microsoft Office products.
• Proficient in operation of computer, calculator, filing systems, copy/fax machines and telephone system.
• Excellent interpersonal skills.
• Excellent written and verbal communication skills.
• Excellent public relations and human relations - exemplifies The Mercy Touch.
• Excellent organizational and time management skills.
• Critical thinking and attention to detail.
• Exhibits good judgment.
• Handles confidential information with discretion and diplomacy.
• Commitment to lifelong learning, e.g., willingness to learn/upgrade skills related to duties.
• Handles emergency situations.
• Works with volunteer staff.
• Flexibility and dependability; works well with a wide variety of individuals and leadership styles.
• Ability to work with minimal to no supervision.

Education

High School diploma or equivalent preferred.

Licensure, Certification, Registration and Pay

No licensure, certification or registration required. Pay Type: Hourly.

Equal Opportunity Employer Statement

Mercy is an equal‑opportunity employer. We value diversity, equity, and inclusion and therefore evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status, and other legally protected characteristics.