Registrar

Mercy Cedar Rapids; Baltimore (MD); On-site; USD 22,000 - 30,000; Full time

Job summary

Mercy Cedar Rapids is seeking an Evening/Night Registration Clerk to support patient-centered care by initiating accurate patient records and performing preregistration duties. You will collaborate with staff to ensure complete registrations, handle insurance contacts for admission certification, and maintain strict patient privacy.

The role requires strong interpersonal and communication skills, proficiency with EPIC and MS Office, and the ability to work with volunteers and staff in a

Qualifications

• High School diploma or equivalent preferred.
• Preferred knowledge of EPIC software and MS Office.
• Excellent interpersonal, written and verbal communication, and discretion.

Responsibilities

• Initiate patient records by interviewing patients or a representative.
• Ensure registration is complete and follow up if needed.
• Contact insurance for admission certification when required.
• Monitor emergencies and alert appropriate triage staff.
• Maintain patient records by discharge, editing, transferring.
• Cover night operator and handle calls and emergencies as needed.
• Assist in preregistration and train new registrars.

Skills

EPIC software

MS Office

Interpersonal skills

Communication skills

Public relations

Organizational skills

Time management

Attention to detail

Discretion

Autonomy

Education

High School diploma or equivalent

Tools

EPIC software

MS Office

Job description

This position is 3 days a week and 12 hours a day with the shift being 7pm-7am

Work Shift

Evening/Night

Scheduled Weekly Hours

36

Summary

This position supports Mercy’s philosophy of patient centered care by demonstrating the “Mercy Touch” with all patients, families, visitors, physicians, office staff, co-workers and others she/he come in contact with through the practice of the Service Excellence Performance Standards. She/he is responsible for initiating an accurate and complete registration and making required edits on these registrations. For patient with missing registration information, the registrars are responsible for initiating needed follow-up. All registrars must maintain an awareness of patient privacy and confidentiality.

Job Duties

• Initiates the patient record by interviewing patients or a representative. The record is created by either entering the information as new, or verifying the information from the previous record.
• Ensures the registration is complete, and, if not able to complete, initiates the necessary follow-up.
• Contacts insurance companies, when required, to obtain admission certification.
• Maintains an awareness of what could be an emergency and alerts the triage nurse or trauma center nurse of possible emergencies.
• Maintains departmental functions when computer is not operating.
• Maintains patient records by discharging, editing, transferring and completing other needed functions.
• Covers for the night operator when he/she is out of the area, handling calls and emergencies as needed.
• Performs the registration function in a disaster situation.
• Performs preregistration of patients and works on this function when possible
• Works with the volunteers and assists them when needed.
• Participates in training new registrars; and is supportive of new staff, working for their successful orientation.
• Follows Mercy’s safety guidelines, carries out job-specific safety duties and responsibilities, and promptly reports any unsafe conditions, situations, incidents and injuries.

Knowledge, Skills and Abilities

• Preferred knowledge of EPIC software.
• Preferred proficiency in Microsoft Office products.
• Proficient in operation of computer, calculator, filing systems, copy/fax machines and telephone system.
• Excellent interpersonal skills.
• Excellent written and verbal communication skills.
• Excellent public relations and human relations - exemplifies The Mercy Touch.
• Excellent organizational and time management skills.
• Critical thinking and attention to detail.
• Exhibits good judgement.
• Handles confidential information with discretion and diplomacy.
• Commitment to life-long learning, e.g. willingness to learn/upgrade skills related to duties.
• Handles emergency situations.
• Works with volunteer staff.
• Flexibility and dependability, works well with a wide variety of individuals and leadership styles.
• Ability to work with minimal to no supervision.

Professional Experience

• Preferred: Medical terminology, other healthcare experience, cash handling

Education

• High School diploma or equivalent preferred.

Licensure, Certification, Registration

• None

Physical Requirements

Sedentary: Exert up to 10 lbs. of force occasionally and/or a minute amount frequently
Light: Exert up to 20 lbs. of force occasionally and/or up to 10 lbs. of force frequently

Pay Rate Type

Hourly

_ Mercy is an independent, community-based organization supporting the Cedar Rapids area for over 120 years. _

Mercy is an equal-opportunity employer. We value diversity, equity, and inclusion and therefore evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status, and other legally protected characteristics.