Registrar

Mercycare; Cedar Rapids (IA); Hybrid; USD 51,577,000 - 63,039,000; Full time

Job summary

Mercy Medical Center in Marion/North Iowa is seeking a Registrar for the Evening/Night shift. You will initiate and complete patient registrations, verify information, and handle preregistration tasks.

The role requires customer service excellence, attention to detail, and ability to manage sensitive patient data with discretion. The position emphasizes teamwork with nurses and clinicians, supports disaster coverage, and includes responsibilities like contacting insurers for certification and

Qualifications

• Preferred knowledge of EPIC software and Microsoft Office.
• High School diploma or equivalent preferred.
• Excellent written and verbal communication skills.
• Strong organizational abilities and attention to detail.
• Ability to maintain confidentiality and handle sensitive information.

Responsibilities

• Initiates patient records by interviewing patients or a representative.
• Ensures registration is complete and follows up when needed.
• Contacts insurance companies to obtain admission certification.
• Maintains patient records during discharge, edits, transfers and closures.
• Performs preregistration and supports training of new registrars.
• Handles calls and emergencies, supports night operations, and follows safety duties.

Skills

Excellent interpersonal skills

Excellent written and verbal comms

Strong organizational skills

Attention to detail

Ability to handle confidential info

Education

High School diploma or equivalent

Tools

EPIC software

Microsoft Office

Job description

## RegistrarApplylocations: Mercy Medical Center: Mercy Emergency Department – Marion: Hiawatha Medical Parktime type: Full timeposted on: Posted Todayjob requisition id: JR104949**This position is 3 days a week and 12 hours a day with the shift being 7pm-7am****Work Shift**Evening/Night**Scheduled Weekly Hours**36**Summary**This position supports Mercy's philosophy of patient centered care by demonstrating the "Mercy Touch" with all patients, families, visitors, physicians, office staff, co-workers and others she/he come in contact with through the practice of the Service Excellence Performance Standards. She/he is responsible for initiating an accurate and complete registration and making required edits on these registrations. For patient with missing registration information, the registrars are responsible for initiating needed follow-up. All registrars must maintain an awareness of patient privacy and confidentiality.**Job Description****Job Duties*** Initiates the patient record by interviewing patients or a representative. The record is created by either entering the information as new, or verifying the information from the previous record.* Ensures the registration is complete, and, if not able to complete, initiates the necessary follow-up.* Contacts insurance companies, when required, to obtain admission certification.* Maintains an awareness of what could be an emergency and alerts the triage nurse or trauma center nurse of possible emergencies.* Maintains departmental functions when computer is not operating.* Maintains patient records by discharging, editing, transferring and completing other needed functions.* Covers for the night operator when he/she is out of the area, handling calls and emergencies as needed.* Performs the registration function in a disaster situation.* Performs preregistration of patients and works on this function when possible* Works with the volunteers and assists them when needed.* Participates in training new registrars; and is supportive of new staff, working for their successful orientation.* Follows Mercy's safety guidelines, carries out job-specific safety duties and responsibilities, and promptly reports any unsafe conditions, situations, incidents and injuries.**Knowledge, Skills and Abilities*** Preferred knowledge of EPIC software.* Preferred proficiency in Microsoft Office products.* Proficient in operation of computer, calculator, filing systems, copy/fax machines and telephone system.* Excellent interpersonal skills.* Excellent written and verbal communication skills.* Excellent public relations and human relations - exemplifies The Mercy Touch.* Excellent organizational and time management skills.* Critical thinking and attention to detail.* Exhibits good judgement.* Handles confidential information with discretion and diplomacy.* Commitment to life-long learning, e.g. willingness to learn/upgrade skills related to duties.* Handles emergency situations.* Works with volunteer staff.* Flexibility and dependability, works well with a wide variety of individuals and leadership styles.* Ability to work with minimal to no supervision.**Professional Experience*** Preferred: Medical terminology, other healthcare experience, cash handling**Education*** High School diploma or equivalent preferred.**Licensure, Certification, Registration*** None**Pay Rate Type**Hourly***Mercy is an independent, community-based organization supporting the Cedar Rapids area for over 120 years.***Mercy is an equal-opportunity employer. We value diversity, equity, and inclusion and therefore evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status, and other legally protected characteristics.