Registered Service Representative

Transamerica Corporation; United States; Remote; USD 55,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Registered Service Representative, where you will provide exceptional service to clients in a dynamic phone-based environment. This role involves assisting clients with retirement products, ensuring their needs are met with professionalism and integrity. You will thrive in a culture that values hard work, innovative thinking, and personal accountability, all while enjoying a balance between work and personal life. If you're passionate about helping others achieve financial freedom and are ready to make a difference, this is the perfect opportunity for you.

Benefits

Competitive Pay

Annual Bonus

401k Match

Tuition Reimbursement

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Employee Discounts

Career Training

Qualifications

• Two years of customer service experience required.
• Strong communication skills and attention to detail are essential.

Responsibilities

• Handle inbound and outbound calls for client inquiries and transactions.
• Provide excellent customer service and resolve issues efficiently.

Skills

Customer Service

Verbal Communication

Written Communication

Attention to Detail

Time Management

Problem Solving

Adaptability

Education

High School Diploma

Experience in Financial/Brokerage Industry

Tools

MS Word

MS Outlook

MS Excel

Job description

Registered Service Representative page is loaded

Registered Service Representative

Apply locations Work From Home, USA time type Full time posted on Posted Yesterday job requisition id R20058210

Job Family

Sales Support / Operations

About Us

At Transamerica, hard work, innovative thinking, and personal accountability are qualities we honor and reward. We understand the potential of leveraging the talents of a diverse workforce. We embrace an environment where employees enjoy a balance between their careers, families, communities, and personal interests.

Ultimately, we appreciate the uniqueness of a company where talented professionals work collaboratively in a positive environment — one focused on helping people look forward and plan for the best life possible while providing tools and solutions that make it easier to get there.

Who We Are

We believe everyone deserves to live their best life. More than a century ago, we were among the first financial services companies in America to serve everyday people from all walks of life.

Today, we’re part of an international holding company, with millions of customers and thousands of employees worldwide. Our insurance, retirement, and investment solutions help people make the most of what’s important to them.

We’re empowered by a vast agent network covering North America, with diversity to match. Together with our nonprofit research institute and foundation, we tune in, step up, and are a force for good — for our customers and the communities where we live, work, and play. United in our purpose, we help people create the financial freedom to live life on their terms.

What We Do

Transamerica is organized into three distinct businesses. These include 1) World Financial Group, including Transamerica Financial Advisors, 2) Protection Solutions and Savings & Investments, comprised of life insurance, annuities, employee benefits, retirement plans, and Transamerica Investment Solutions, and 3) Financial Assets, which includes legacy blocks of long term care, universal life, and variable and fixed annuities. These are supported by Transamerica Corporate, which includes Finance, People and Places, General Counsel, Risk, Internal Audit, Strategy and Development, and Corporate Affairs, which covers Communications, Brand, and Government and Policy Affairs.

Transamerica employs nearly 7,000 people. It’s part of Aegon, an integrated, diversified, international financial services group serving approximately 23.9 million customers worldwide. * For more information, visit transamerica.com.

Job Description Summary

In a professional phone-based environment, the Registered Service Representative provides outstanding service to clients of the Transamerica Advice Center's retirement advisory team, including answering questions pertaining to retirement products and assisting clients with completing transactions as needed. Participates in the company’s customer satisfaction program, built upon strong cultural values and ethics that encourage a service environment for integrity and organizational promotion.

Job Description

Responsibilities

• Responsible for inbound and outbound calls resulting in, but not limited to: requests for forms, general inquiries, outstanding new account paperwork, status requests, telephone transactions presented by the client within stated service levels, research and resolution of moderate to complex issues.
• Provide excellent customer service to both internal and external clients.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Monitor client accounts for actions required and handle each situation as needed.
• Research and resolve issues by utilizing all available resources.
• Clearly and thoroughly document all client interactions.
• Identify and assess customers’ needs to achieve satisfaction.
• Follow communication and processing procedures, guidelines and policies.
• Provide solutions to our clients in a timely, professional, and compliant manner.
• Take responsibility for delivering value to our customers.
• Promote a positive work environment to promote positive customer interactions.
• Work with others to achieve both individual and team goals.
• Utilize multiple systems to service client requests and quickly identify which system is needed.
• Meet individual and team service level expectations.
• Escalate more complex issues to higher level staff.

Qualifications

• Two years of customer service experience.
• Excellent customer service skills for extensive contact with clients.
• Excellent verbal and written communication skills.
• Strong attention to detail.
• Excellent time management skills to prioritize multiple responsibilities.
• Ability to adapt quickly to change.
• Broad knowledge of brokerage accounts and investments.
• Team oriented.
• Proactive and customer focused.
• Problem solving skills to resolve routine questions and issues.
• Ability to follow standard procedures and written instructions.
• PC proficiency (MS Word, Outlook, Excel).

Preferred Qualifications

• FINRA Series 6, 63, 65 or 66 (for positions supporting the retirement business).
• Experience working in financial/brokerage sales and service.
• Customer service experience in the financial/brokerage industry.
• Understanding of the sales process.
• Experience with IRA products.

Working Conditions

• Office environment.

Compensation

The salary for this position generally ranges between $55,000 - $60,000 annually/per hour. Please note that the salary range is a good faith estimate for this position and actual starting pay is determined by several factors including qualifications, experience, geography, work location designation (in-office, hybrid, remote) and operational needs. Salary may vary above and below the stated amounts, as permitted by applicable law.

Additionally, this position is typically eligible for an Annual Bonus based on the Company Bonus Plan/Individual Performance and is at the Company’s discretion.

What We Offer

For eligible employees, we offer a comprehensive benefits package designed to support both the personal and financial well-being of our employees.

Compensation Benefits

• Competitive Pay.
• Bonus for Eligible Employees.

Benefits Package

• Pension Plan.
• 401k Match.
• Employee Stock Purchase Plan.
• Tuition Reimbursement.
• Disability Insurance.
• Medical Insurance.
• Dental Insurance.
• Vision Insurance.
• Employee Discounts.
• Career Training & Development Opportunities.

Health and Work/Life Balance Benefits

• Paid Time Off starting at 160 hours annually for employees in their first year of service.
• Ten (10) paid holidays per year (typically mirroring the New York Stock Exchange (NYSE) holidays).
• Be Well Company holistic wellness program, which includes Wellness Coaching and Reward Dollars.
• Parental Leave – fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of service at the time of birth, placement of an adopted child, or placement of a foster care child.
• Adoption Assistance.
• Employee Assistance Program.
• College Coach Program.
• Back-Up Care Program.
• PTO for Volunteer Hours.
• Employee Matching Gifts Program.
• Employee Resource Groups.
• Inclusion and Diversity Programs.
• Employee Recognition Program.
• Referral Bonus Programs.

Inclusion & Diversity

We believe our commitment to diversity and inclusion creates a work environment filled with exceptional individuals. We’re thrilled to have been recognized for our efforts through the Human Rights Campaign Corporate Equality Index, Dave Thomas Adoption Friendly Advocate, and several Seramount lists, including the Inclusion Index, 100 Best Companies for Working Parents, Best Companies for Dads, and Top 75 Companies for Executive Women.

To foster a culture of inclusivity throughout our workforce, workplace, and marketplace, Transamerica offers a wide range of diversity and inclusion programs. This includes our company-sponsored, employee-driven Employee Resource Groups (ERGs), which are formed around a shared interest or a common characteristic of diversity. ERGs are open to all employees. They provide a supportive environment to help us better appreciate our similarities and differences and understand how they benefit us all.

Giving Back

We believe our responsibilities extend beyond our corporate walls. That's why we created the Aegon Transamerica Foundation in 1994. Through a mix of financial grants and the volunteer efforts of our employees, the foundation supports nonprofit organizations focused on the things that matter most to our people in the communities where we live and work.

Transamerica’s Parent Company

Aegon acquired the Transamerica business in 1999. Since its start in 1844, Aegon has grown into an international company serving more than 23.9 million people across the globe.* It offers investment, protection, and retirement solutions, always with a clear purpose: Helping people live their best lives. As a leading global investor and employer, the company seeks to have a positive impact by addressing critical environmental and societal issues, with a focus on climate change and inclusion and diversity.

* As of December 31, 2023