Customer Service Representative

Noggin Guru; United States; Remote; USD 29,000 - 70,000; Full time

Job summary

Noggin Guru is seeking a Customer Support Representative to join its Client Care team. This entry-level, fully remote role focuses on delivering exceptional customer experiences, supporting customers through inquiries, and resolving issues. Ideal for recent grads eager to grow in a mission-driven company.

Benefits

Generous paid time off and flexible schedules

Paid parental leave

Ongoing learning and development opportunities

Comprehensive benefits package

Flexible remote work environment

High-impact, mission-driven culture with growth opportunities

Qualifications

• 0-2 years of customer service or support experience.
• Coachable and eager to learn.
• Strong written and verbal communication skills.

Responsibilities

• Respond to customer inquiries through email, phone, and chat.
• Resolve issues efficiently through troubleshooting.
• Maintain accurate records of customer interactions.

Skills

Communication

Problem Solving

Empathy

Organization

Adaptability

Job description

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Direct message the job poster from Noggin Guru

HR Business Partner | Director of HR | Strategic Talent Partner

About Us

Noggin Guru is a fast-growing online learning company focused on serving the Financial Services industry. Our company was founded on the belief that online learning and professional development are the future of our interconnected and heavily digital world, and we are on a mission to connect people to their potential. We specialize in providing organizations with regulatory compliance training, continuing education, and upskilling solutions. Our solutions come in the form of enterprise-wide professional learning memberships, individual subscriptions and courses, continuing education credits, and certifications on an easy-to-use learning platform.

Job Description

We are looking for an energetic, customer-centric Customer Support Representative to join our Client Care team. This early-career role is perfect for a recent college graduate that enjoys helping others, solving problems, and contributing to a team that values exceptional customer experiences. You’ll be the first line of support for our customers answering questions, resolving issues, and making sure every interaction leaves them feeling valued and supported.

This role provides a strong foundation for long-term career growth. You'll gain hands-on exposure to our customers, products, and services while building your path within a mission-driven company.

This is a fully remote role, but we encourage candidates based in the Raleigh-Durham area to apply, as there may be opportunities for occasional in-person collaboration.

Key Responsibilities

• Respond to customer inquiries: Communicate via email, phone, and chat with professionalism and empathy.
• Resolve issues efficiently: Troubleshoot and resolve product or service issues in a timely manner.
• Maintain accurate records: Document and track customer interactions using our internal support ticketing system.
• Collaborate with internal teams: Work with Product, Engineering, Sales, and Content to resolve complex or escalated issues.
• Identify and report trends: Spot patterns in customer feedback and proactively suggest improvements.
• Support self-service resources: Help maintain and update support documentation and FAQs.
• Deliver an exceptional experience: Ensure every interaction aligns with our brand values and service standards.

Qualifications

• 0-2 years of customer service or support experience
• Coachable and eagerness to learn
• Strong written and verbal communication skills
• Empathy, patience and genuine desire to help people
• Comfortable using technology and learning management systems
• Ability to stay organized and manage multiple tasks at once

Preferred but not required:

• Experience with customer support platforms (e.g., Zendesk or Freshdesk)
• Familiarity with CRM tools (e.g., Salesforce, Zoho)
• Interest in online learning

At Noggin Guru, we believe in supporting our people with benefits that match our values.

We offer:

• Generous paid time off and flexible schedules
• Paid parental leave
• Ongoing learning and development opportunities
• Comprehensive benefits package, including health insurance and retirement plans
• Flexible remote work environment
• High-impact, mission-driven culture with growth opportunities

If you'd like more details on salary expectations for this role, feel free to reach out to us at [e-mail]

Noggin Guru is an Equal Employment Opportunity (EEO) employer and is committed to maintaining a workplace free from discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, genetic information, marital status, or any other legally protected status.

We are also committed to providing reasonable accommodations for qualified individuals with disabilities. If you require an accommodation during the hiring process, please let us know, and we will work with you to ensure a fair and inclusive experience.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Education, Training, and Customer Service

• Industries

  E-Learning Providers

Referrals increase your chances of interviewing at Noggin Guru by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Paid paternity leave

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