Customer Service Representative - Remote Select States - TP

VetJobs; United States; Remote; USD 48,000 - 70,000; Full time

Job summary

VetJobs is seeking a Customer Service Representative to provide excellent support remotely. This role requires handling customer inquiries, ensuring satisfaction, and maintaining confidentiality. Candidates with strong communication skills and a background in customer service are encouraged to apply for this entry-level, full-time position offering a competitive salary and benefits.

Benefits

Paid Training

Competitive Wages

Full Benefits (Medical, Dental, Vision, 401k and more)

Paid Time Off

Qualifications

• 6 Months Customer Service Experience Preferred.
• Ability to type 25 wpm.
• Comfort with desktop computer systems.

Responsibilities

• Handle and respond to all customer inquiries.
• Aim to resolve issues on the first call.
• Track all call related information for auditing.

Skills

Customer Service

Active Listening

Problem-solving

Oral Communication

Written Communication

Education

High School/GED

Job description

Customer Service Representative - Remote Select States - TP

Join to apply for the Customer Service Representative - Remote Select States - TP role at VetJobs

Customer Service Representative - Remote Select States - TP

Join to apply for the Customer Service Representative - Remote Select States - TP role at VetJobs

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Job Description

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.

$16/Hour

Must be physically present in: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.

Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.

Handle and carefully respond to all customer inquiries

Provide excellent customer service through active listening

Work with confidential customer information and treat it sensitively

Aim to resolve issues on the first call by being proactive

Appropriately communicate with customers

Calmly attempt to resolve and de-escalate any issues

Escalate interactions when necessary and appropriate

Track all call related information for auditing and reporting purposes

Provide feedback on call issues

Upsell if required

Auto req ID

447235BR

Minimum Education Required

High School/GED

Job_Category

Work From Home

Additional Qualifications/Responsibilities

Ability to work remotely in a virtual team environment

6 Months Customer Service Experience Preferred

Over 18 years of age

Ability to type 25 wpm

High School Graduate or GED

Comfort with desktop computer system

Proven oral & written communication skills

Logical problem-solving skills

Ability to navigate Windows operating systems

Organization and work prioritization skills

Internet Requirements

Work from Home Requirements:

Minimum subscribed download rate equal or exceeds 25.0 Mbps

Minimum subscribed upload rate equal or exceeds 5.0 Mbps

ISP must have no packet loss and ping under 50ms

Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN

Proof of internet speed required

Clean and quiet workspace

Certificates/Security Clearances/Other

Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits Of Working With TP Include

Paid Training

Competitive Wages

Full Benefits (Medical, Dental, Vision, 401k and more)

Paid Time Off

Employee wellness and engagement programs

Teleperformance and You

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.

As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit!

City*

United States

State*

N/A

Job Code

Work_From_Home WFH

Affiliate Sponsor

Teleperformance

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

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