RN Triage Nurse

Anchor Health; Petaluma (CA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid time off

401(k)

Short- and long-term disability

Life insurance

Remote position

Job summary

Anchor Health is seeking a compassionate RN Triage Nurse (Full-Time) to join a supportive team providing hospice/palliative care in Petaluma, CA. The Triage Nurse handles nurse line triage, coordinates with clinics, and ensures quality patient care in compliance with regulations.

Requirements include CA RN license and BLS, with at least 1 year in ambulatory care. Excellent communication and computer skills are essential; NextGen EMR experience is a plus.

Qualifications

• California RN license required.
• BLS certification from AHA or ARC required.
• Ambulatory care experience preferred.
• Strong communication and organizational skills required.
• Proficient with computers/word processing.

Responsibilities

• Responds to triage calls and provides guidance.
• Manages pharmacy line inquiries and responses.
• Performs telephone-based patient assessments.
• Determines urgency using medical history in EMR.
• Escalates high-risk cases to ER or ambulance coordination.
• Documents consultations in NextGen EMR.
• Coordinates non-emergency appointments with physicians.
• Acts as
• Ask a Nurse
• Provides patient education and supports self-care guidance.
• Promotes nursing best practices and acts as a resource.
• Manages workload and prioritizes tasks.
• Assists with chart reviews and data for audits.
• Supports policy development with Nursing leadership.
• Ensures clear documentation.

Skills

Verbal communication

Written communication

Organizational skills

Attention to detail

Interpersonal skills

Education

CA RN license

Tools

NextGen EMR

Job description

Anchor Health is looking for a compassionateRN Triage Nurse (Full-Time)to join a strong supportive team of professionals that provide hospice/palliative care.

Position Purpose:

Under the general supervision of the Nurse Manager, the Triage Nurse is responsible for patient triage via the nurse phone line and Call Center agents, in collaboration with Clinic Administrators, providers, and other departments. The Triage Nurse provides quality patient care in compliance with local, state, and federal regulations, as well as accreditation standards.

Principal Responsibilities:

• Responds to triage calls on the nurse phone line, assessing patient needs and providing appropriate guidance.

• Manages inquiries on the pharmacy phone line, ensuring timely and accurate responses.

• Conducts patient assessments over the phone

• Determines urgency based on a telephone assessment and the patient’s medical history in the electronic medical record (EMR).

• Utilizes clinical decision-making tools, including algorithms that replicate physician logic, to guide scheduling decisions.

• Escalates high-risk cases involving symptoms such as chest pain, abdominal pain, or severe headaches, ensuring immediate ER referral or ambulance coordination.

• Provides home care guidance to patients who do not require emergency services.

• Maintains thorough documentation of consultations and treatments in the NextGen Electronic Health Record system.

• Coordinates appointments for non-emergency patients and consults with physicians as necessary.

• Acts as a resource for patient inquiries when designated as "Ask a Nurse," addressing routine questions such as vaccination schedules.

• Serves as a clinical resource and role model for nursing staff, promoting best practices.

• Manages workload effectively, prioritizing tasks and completing them promptly.

• Assists with medical chart reviews and compiles data for audits and reports.

• Supports policy development, collaborating with the Managing Nurse to establish nursing protocols and procedures.

• Ensures clear, concise, and accurate triage documentation.

• Provides patient education, offering guidance on self-care and medical conditions.

• Communicates professionally with staff, consultants, patients, families, and the community.

• Resolves conflicts proactively, improving patient satisfaction through timely responses.

• Participates in team meetings, training sessions, and planning discussions as needed.

• Performs additional duties as assigned to support clinical operations.

Requirements:

• Licensed by the State of California as a Registered Nurse.

• Current BLS certification from the American Heart Association or the American Red Cross.

• At least one year of experience in an ambulatory care setting.

• Excellent verbal and written communication skills, including strong organizational, detail-oriented, and interpersonal skills.

• Proficiency in computer skills and word processing.

Employee Benefits:

At Anchor Health, we believe in taking care of those who take care of others. If you work 30+ hours per week, you’ll enjoy competitive pay and a robust benefits package that includes:

• Medical, Dental, Vision

• Paid time off (vacation, sick leave)

• 401(k)

• Short- and long-term disability plans (LTD/STD).

• Life insurance policy

• REMOTE position