Registered Nurse -Triage Call Center

Tryon Medical Partners; Charlotte (NC); Hybrid; USD 52,000 - 68,000; Full time

Job summary

Tryon Medical Partners is seeking a Registered Nurse to support the Live Answer team in Charlotte, NC, focusing on triage calls and medication refills. This full-time role offers potential for hybrid/remote work and requires strong clinical judgment and patient communication.

Responsibilities include collaborating with physicians, nurses, MAs, and patients to assess urgency, document care, and provide nurse-driven care management support. Weekend shifts may be required.

Qualifications

• Graduate of an accredited school of professional nursing; bachelor's preferred.
• Must be licensed as a Registered Nurse in North Carolina.
• CPR certification through the AHA or Red Cross required.
• 3+ years of experience in a medical setting; supervisory experience preferred.
• Working knowledge of electronic health record systems; Athena preferred.
• Excellent customer service and communication skills.

Responsibilities

• Triage medical inquiries and document phone calls.
• Assess urgency of patient problems with physicians and staff.
• Record complete patient and physician communications.
• Handle high volume calls and message retrieval.
• Submit prescriptions per physician orders.
• Support care management and value-based initiatives.
• Occasional weekend coverage 8am-2pm.
• Perform other duties as assigned.

Skills

Customer service

Communication skills

Nursing supervision

High volume calls

Education

RN license (NC)

Bachelor's degree preferred

Tools

Athenahealth EHR

Job description

Registered Nurse - Triage Call Center

Job Summary:

Manages and documents phone calls pertaining, medical inquiries (Triage) and medication refills.

(This is a full time position that will support the Live Answer team at SouthPark, with the possibility to work hybrid/remote)

Primary Job Responsibilities/Tasks may include, but not limited to:

• Working with physicians, MAs, nurses and patients to resolve questions concerning medications, health education, and medical advice within skill level and scope of practice.
• Working with physicians, nurses, medical assistants and patients to assess the urgency of patient problems.
• Recording and maintaining complete and accurate records of patient and physician communications regarding medical care.
• Possess ability to handle high volume phone call and retrieve messages.
• Submit electronically/fax new prescriptions and refilling prescriptions according to physician orders.
• Serve as a resource to clinic staff regarding medical information, patient assessment, and nursing management of illness.
• Provide support for care management programs and other value-based initiatives as needed
• Occasional weekend coverage may be required from 8am-2pm Saturday and/or Sunday.
• Other duties as assigned.

Education, Experience and Certifications:

• Graduate of an accredited school of professional nursing. Bachelor's degree is preferred.
• Must be licensed as a Registered Nurse with the State of North Carolina.
• CPR Certification through the American Heart Association or American Red Cross required.
• 3 or more years of experience in a medical setting with some supervisory experience is preferred.
• Must have a working knowledge of an electronic health record system; Athena preferred.
• Excellent customer service, computer, communication skills required.

Physical Requirements:

• Work consistently requires walking, standing, sitting, lifting, reaching, stooping, bending, pushing, and pulling.
• Must be able to lift and support weight of 35 pounds.
• Ability to concentrate on details.
• Use of computer for long periods of time.