Registered Nurse -Triage Call Center

Tryon Medical Partners; Charlotte (NC); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Tryon Medical Partners in Charlotte, NC is seeking a Registered Nurse to join the Triage Call Center. You will manage and document medical inquiries and medication refills, collaborating with physicians, MAs, and nurses to resolve questions within your scope of practice.

This full-time role offers potential for hybrid or remote work and requires strong communication, accuracy in documentation, and the ability to handle high-volume calls. RN licensure in NC and CPR certification are required.

Qualifications

• RN with NC license and CPR certification required.
• Bachelor's degree preferred; nursing degree required.
• 3+ years in medical setting; supervisory experience preferred.
• Experience with electronic health records; Athena preferred.

Responsibilities

• Collaborate with physicians, MAs, nurses and patients to resolve questions about meds and care.
• Assess urgency of patient problems and triage appropriately.
• Record complete, accurate patient and physician communications in the system.
• Handle high-volume calls and manage messages efficiently.
• Submit new prescriptions and refills per physician orders.
• Support care management programs and value-based initiatives.
• Weekend coverage may be required.

Skills

RN triage

Healthcare communication

Electronic health records

Education

Nursing degree

RN licensure (NC)

Tools

Athena

Job description

Registered Nurse - Triage Call Center

Registered Nurse - Triage Call Center

Job Summary:

Manages and documents phone calls pertaining, medical inquiries (Triage) and medication refills.
(This is a full time position that will support the Live Answer team at SouthPark, with the possibility to work hybrid/remote)

Primary Job Responsibilities/Tasks may include, but not limited to:

• Working with physicians, MAs, nurses and patients to resolve questions concerning medications, health education, and medical advice within skill level and scope of practice
• Working with physicians, nurses, medical assistants and patients to assess the urgency of patient problems.
• Recording and maintaining complete and accurate records of patient and physician communications regarding medical care.
• Possess ability to handle high volume phone call and retrieve messages.
• Submit electronically/fax new prescriptions and refilling prescriptions according to physician orders.
• Serve as a resource to clinic staff regarding medical information, patient assessment, and nursing management of illness
• Provide support for care management programs and other value-based initiatives as needed
• Occasional weekend coverage may be required from 8am-2pm Saturday and/or Sunday
• Other duties as assigned

Education, Experience and Certifications:

• Graduate of an accredited school of professional nursing. Bachelor's degree is preferred.
• Must be licensed as a Registered Nurse with the State of North Carolina.
• CPR Certification through the American Heart Association or American Red Cross required.
• 3 or more years of experience in a medical setting with some supervisory experience is preferred.
• Must have a working knowledge of an electronic health record system; Athena preferred
• Excellent customer service, computer, communication skills required

Physical Requirements:

• Work consistently requires walking, standing, sitting, lifting, reaching, stooping, bending, pushing, and pulling
• Must be able to lift and support weight of 35 pounds.
• Ability to concentrate on details
• Use of computer for long periods of time